KEYNOTE SPEAKERS

Customer Experience & Leadership Expert, President of Customer Bliss & Author of "Chief Customer Officer"

Former Head of Training at Walt Disney University, Best-Selling Author, Business Consultant, Leadership & Customer Service Expert

Authority on Innovation & Leadership, Serial Entrepreneur, Venture Capital Investor; NYT Bestselling Author of "The Road to Reinvention"

Legendary Hotelier Renowned for Creating a Culture of Service & Hospitality; Former President & COO of the Ritz Carlton Hotel Company

Customer Experience Expert; Author of "Becoming The Experience Maker" & "Winning at Social Customer Care"

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Award-Winning Restaurateur, Entrepreneur & Bestselling Author of "Unreasonable Hospitality"

Award-Winning Entrepreneur; "Shark Tank" Investor; Founder & CEO of FUBU; Presidential Ambassador for Global Entrepreneurship

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Customer Experience & Service Delivery Authority; Bestselling Author of "High-Tech, High-Touch Customer Service"

Customer Service Expert, Formerly with the Disney Institute, Business Author

Business Growth & Customer Experience Expert

Hospitality Executive, Bestselling Author & Founder of Modern Elder Academy

Researcher, Advisor & Author; Leading Expert in Brilliant Resilience

Customer Experience Expert

Brand Leadership Expert & Author of "What Great Brands Do"

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Former Executive Vice President of Walt Disney World Resort Operations; Expert on Leadership, Management & Service Excellence; Author of "Creating Magic" & "The Customer Rules"

Digital Transformation Expert & Futurist, Bestselling Author of "Socialnomics"

"The Apprentice" Winner, New York Times Bestselling Author, Entrepreneur & Restaurateur