Dennis Snow

Dennis Snow Speaking Topics

• Leading a Culture of Service Excellence

  Note: This program is a natural follow-up to Delivering World-Class Customer Service or can be delivered as a standalone program.

  In today’s competitive market, developing a service excellence strategy is an important part of any leader’s role. Beyond developing the strategy, however, there is the challenge of executing the plan. It’s in the execution that service excellence strategies become a reality or simply another “flavor-of-the-month” program. Employees watch to see how committed the organization truly is to customer service and take their cues directly from their leaders. In order to effectively implement an organization-wide service excellence strategy, today’s leaders must rely on the skills of a facilitator and idea champion and must walk the talk of service excellence.

  Based on the leadership principles Dennis learned, lived, and taught during his 20-years with Walt Disney World, this presentation highlights specific leadership behaviors that bring a service strategy to life and describes how to “hardwire” service excellence into an organization’s culture.

  Participants will learn:

  • The behaviors that will define your organization’s service culture.
  • Hiring processes that ensure that service-oriented individuals are recruited and selected for employment.
  • New-hire and ongoing training practices that reinforce your organization’s service culture.
  • Effective communications strategies that keep employees focused on the
  • customer experience.
  • Techniques for involving employees in the forward movement of the organization and empowering customer-focused decision making.
  • Accountability processes that ensure that service excellence is non-
  • negotiable.

• Delivering World-Class Customer Service

  Customers have more choices than ever, with the result that most products and services are increasingly seen as commodities. So, in today’s market, what can an organization do to stand out from the crowd? Differentiating your service is the key to attracting and retaining customers – while driving bottom line results. More than ever customers are focused on value - what you can do that other organizations cannot or will not do. Customers want to know that you are focused on earning their ongoing loyalty.

  Based on his 20-years with the Walt Disney World Company along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for creating a service-driven culture. This program will provide you with strategic tools that can be used to raise the bar of service throughout your organization, resulting in “walk-through-fire” customer loyalty.

  Participants will learn:

  • Approaches that help your employees move from a task mindset to an experience mindset.
  • A process for ensuring that your organization’s “backstage” environment never impacts the “onstage” customer experience.
  • Four specific strategies for wowing customers every time.
  • A mechanism for ensuring that your organization’s processes are designed through the “lens of the customer.”

Dennis Snow Reviews

• Unified Women’s Healthcare - Apr 30 2021

• Dennis was engaging and gave the audience several points that could be implemented right away. Of all the meetings and conventions I have attended, this is the first time that I came back to our store and was able to implement ideas right away. We now have "non-negotiables" for each employee and Lessons from the Mouse is required reading. Thanks for a wonderful session - can't wait to see you at this year's SAF convention in West Palm Beach!
  Unknown - Aug 19 2012

• Dennis hit a home run disecting the experience mentality and how it relates to your overall sustainability. His delivery was entertaining and left me wanting more. Excellent session and much appreciation for sharing your Disney experiences with the beauty industry.
  Unknown - Jul 24 2012

• Dennis is engaging. He has created the connection between major corporate customer service and an often times (but not always) different audience. The camping community has a long way to go in this regard, and I found Dennis' insight very helpful in establishing an expectation among all staff to best serve our consumer. Thank you Dennis!
  Unknown - Mar 19 2012

• Two words: entertaining and insightful. He provides an innovative way of addressing customer service. Additionally, he provides poignant and memorable examples of excellent service that will make it easy to transfer his ideas to any business application. A great talk all around.
  Unknown - Feb 14 2011

How to book Dennis Snow?

Our booking agents have successfully helped clients around the world secure talent like Dennis Snow for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Dennis Snow, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Dennis Snow or any other celebrity of your choice.

How much does it cost to book Dennis Snow?

Booking fees for Dennis Snow, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Dennis Snow, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.

Who is the agent for Dennis Snow?

All American Entertainment has successfully secured celebrity talent like Dennis Snow for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Dennis Snow for your next private or corporate function.

What is a full-service talent booking agency?

All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Dennis Snow or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Dennis Snow or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.

Dennis Snow is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Business Leadership and Customer Service. The estimated speaking fee range to book Dennis Snow for live events is $10,000 - $20,000, and for virtual events Below $10,000. Dennis Snow generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Doug Lipp and Jason Young. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dennis Snow for an upcoming event.