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Robert Spector

Robert Spector

Keynote Speaker: Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Robert Spector Biography

Robert Spector is author of the business classic "The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company." BusinessWeek magazine said the book had many insights into customer service.

He completely revised the original book in 2005 and again in 2012 to produce the first and second editions of "The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry." In 2017, Spector came out with an all-new third edition, titled "The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture," which Forbes Magazine selected as the Top Business Book of 2017. Spector is also the author of "Amazon.com: Get Big Fast," "The Mom & Pop Store: True Stories From the Heart of America," and "Anytime Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to their Customers."

Since 1995, he has been a professional speaker to a vast array of companies, organizations, governmental agencies, non-profits, trade associations, conventions, corporate retreats, and special meetings in 27 countries.

Spector has contributed articles to many publications, including The New York Times, The Wall Street Journal, Sports Illustrated, Women’s Wear Daily, Details, and National Lampoon. He has been a guest expert on national and local television, radio, and Internet programs, and is quoted in publications throughout the world.

A native of Perth Amboy, New Jersey, and a graduate of Franklin & Marshall College in Lancaster, Pennsylvania, Spector teaches at Western Washington University in Bellingham, Washington, drawing from the work he’s done on Seattle-based retail icons including Nordstrom, Amazon.com, Starbucks and Costco.

Contact a speaker booking agent to check availability on Robert Spector and other top speakers and celebrities.

Robert Spector Speaking Topics

THE NORDSTROM WAY SURVIVAL GUIDE: Surviving and Thriving in the C-19 Universe

The Seattle Effect: Lessons from America’s Capital of Customer Service.

Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.

Amazon: How it Became the World’s Most Disruptive and Dangerous Company

How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.

Becoming the Nordstrom of Your Industry

Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.

Robert Spector Videos

Nordstrom Way To Customer Experience - Robert Spector
CGS Expert Video Series: Robert Spector on Customer Service
[Customer Care] Robert Spector

How do I book Robert Spector to speak at my event?

Our experienced booking agents have successfully helped clients around the world secure speakers like Robert Spector for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Robert Spector, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Robert Spector or any other speaker of your choice.

How much does it cost to book Robert Spector for a speaking engagement?

Speaking fees for Robert Spector, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Robert Spector are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Robert Spector, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

What topics does Robert Spector speak about?

Robert Spector is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Sales, Technology, Authors, Customer Service, Retail, Human Resources, Marketing, Inspirational, Faith & Religion, News & Media, Business Leadership, Virtual Speakers, Leadership, Motivational, Public Health, Economy and Strategic Leadership.

Where does Robert Spector travel from?

Robert Spector generally travels from Bellingham, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.

Who is the agent for Robert Spector?

AAE Speakers Bureau has successfully secured keynote speakers like Robert Spector for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Robert Spector for your next private or corporate function.

What is a full-service speaker booking agency?

AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Robert Spector or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

Why is AAE Speakers Bureau different from other booking agencies?

If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.


Robert Spector is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Sales and Technology. The estimated speaking fee range to book Robert Spector for live events is $10,000 - $20,000, and for virtual events $10,000 - $20,000. Robert Spector generally travels from Bellingham, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Doug Lipp, Libby Gill and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Robert Spector for an upcoming event.

Robert Spector Speaking Topics

  • THE NORDSTROM WAY SURVIVAL GUIDE: Surviving and Thriving in the C-19 Universe

  • The Seattle Effect: Lessons from America’s Capital of Customer Service.

    Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers lessons for anyone who has a customer.

  • Amazon: How it Became the World’s Most Disruptive and Dangerous Company

    How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.

  • Becoming the Nordstrom of Your Industry

    Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines the customer experience. Spector has studied, written about, and spoken on the topic of Nordstrom for 25 years. His unique access to the company has given him special insight into the Nordstrom culture.

Robert Spector Videos

Nordstrom Way To Customer Experience - Robert Spector
CGS Expert Video Series: Robert Spector on Customer Service
[Customer Care] Robert Spector

Robert Spector Reviews

  • “Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.”
    Anchor QEA - Jun 14 2019

  • “As the featured keynote speaker at our Customer Experience Summit, your talk was perfectly understood and it will inspire us to deliver excellent customer service.”
    Telekom Malaysia - Jun 14 2019

  • “Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service! He demonstrated how the principles of the Nordstrom culture can be applied to other industries.”
    LanguageLine Solutions - Jun 14 2019

  • "Robert has a unique ability to inspire and motivate, and his ability to tell the story is second to none.”
    Frost & Sullivan Consulting - Jun 14 2019

  • "When it comes to customer service, Robert practices what he preaches."
    McKesson Corporation - Jun 14 2019

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ROBERT SPECTOR

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