Micah Solomon
Keynote Speaker: Customer Experience & Service Delivery Authority; Bestselling Author of "High-Tech, High-Touch Customer Service"
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Travels From:
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Speaking Fee:
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Categories:Innovation, Change Management, Customer Experience, Business, Business Leadership, Health & Wellness, Personal Growth, Empowerment, Marketing, Finance, Human Resources, Hospitality, European Heritage, E-Commerce, Technology, Non-Profit, Professional Development, Entrepreneurship, Social Media, Sales, Motivational, Leadership, Strategic Leadership
Micah Solomon Biography
Micah Solomon is a customer experience consultant known for his expertise in helping organizations improve client interactions and service delivery. With a career focused on customer experience strategy, Solomon has authored books and provided guidance to businesses seeking to enhance their customer service standards. His insights draw from practical experience and a thorough understanding of customer psychology and business operations, establishing him as a speaker and advisor in the field.
Solomon's professional achievements include authoring books such as "High-Tech, High-Touch Customer Service," recognized for its approach to integrating technology with personalized service. He has contributed to Forbes and other publications, offering strategies and thought leadership on customer experience trends and best practices. His work highlights the importance of empathy, responsiveness, and innovation in shaping effective customer journeys.
In addition to writing, Solomon is a public speaker who appears at industry conferences and corporate events. His presentations are noted for their clarity and practical value, encouraging audiences to reconsider their approach to customer engagement. He addresses topics such as digital transformation and managing customer expectations in a connected marketplace, demonstrating expertise in customer experience management.
Solomon's credibility is supported by consulting roles with companies where he has helped design and implement customer experience programs that foster loyalty and business growth. His ability to translate complex concepts into actionable insights makes him a resource for organizations aiming to differentiate themselves through service excellence. Throughout his career, he has discussed the challenges of maintaining authentic customer connections in a changing business environment, emphasizing a commitment to practical and ethical customer experience leadership.
Contact a speaker booking agent to check availability on Micah Solomon and other top speakers and celebrities.
Micah Solomon Speaking Topics
The direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.
Based on Micah Solomon's #1 bestselling book "Exceptional Service, Exceptional Profit."
How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.
Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience, in any type of business, for revolutionary caring-based change.
This topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality book "The Heart of Hospitality." It will help you bring true hospitality to any business, regardless of industry, for a truly revolutionary transformation of your existing customer experience.
Building strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.
Internal customer service—serving our own colleagues, employees, superiors and vendors—is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah Solomon explains what matters in internal customer service and how to be truly exceptional in its delivery.
Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.
Based on Micah Solomon's bestseller of the same name
Tough, candid talk on what it takes to create the ultimate customer experience and deliver world-class customer service to today's skeptical breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.
Micah Solomon Videos
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
How do I book Micah Solomon to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Micah Solomon for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Micah Solomon, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Micah Solomon or any other speaker of your choice.
How much does it cost to book Micah Solomon for a speaking engagement?
Speaking fees for Micah Solomon, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Micah Solomon are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Micah Solomon, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Micah Solomon speak about?
Micah Solomon is a keynote speaker and industry expert who speaks on a wide range of topics such as Innovation, Change Management, Customer Experience, Business, Business Leadership, Health & Wellness, Personal Growth, Empowerment, Marketing, Finance, Human Resources, Hospitality, European Heritage, E-Commerce, Technology, Non-Profit, Professional Development, Entrepreneurship, Social Media, Sales, Motivational, Leadership and Strategic Leadership.
Where does Micah Solomon travel from?
Micah Solomon generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Micah Solomon?
AAE Speakers Bureau has successfully secured keynote speakers like Micah Solomon for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Micah Solomon for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Micah Solomon or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Micah Solomon is a keynote speaker and industry expert who speaks on a wide range of topics including Innovation, Change Management and Customer Experience. The estimated speaking fee range to book Micah Solomon for live events is $10,000 - $20,000, and for virtual events $10,000 - $20,000. Micah Solomon generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dennis Snow and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Micah Solomon for an upcoming event.
SPEAKING TOPICS
Micah Solomon Speaking Topics
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Exceptional Service, Exceptional Profit
The direct connection between superior, hospitality-infused customer service and business profitability, with actionable strategies for improvement and transformation.
Based on Micah Solomon's #1 bestselling book "Exceptional Service, Exceptional Profit."
How to deliver five-star hospitality-infused customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), USAA Insurance, Starbucks, Nordstrom, and more.
-
The Heart of Hospitality: Leadership and Frontline Secrets
Create genuine hospitality experiences that build lasting customer relationships and transform your customer experience, in any type of business, for revolutionary caring-based change.
This topic is based on Micah Solomon’s writings for Forbes Media and his groundbreaking hospitality book "The Heart of Hospitality." It will help you bring true hospitality to any business, regardless of industry, for a truly revolutionary transformation of your existing customer experience.
-
Internal Customer Service: Serving The People Who Serve Our Customers
Building strong internal service cultures that empower frontline teams to deliver exceptional external customer experiences.
Internal customer service—serving our own colleagues, employees, superiors and vendors—is every bit as important as external customer service (serving the end user). In this well-known and popular keynote and/or workshop, Micah Solomon explains what matters in internal customer service and how to be truly exceptional in its delivery.
-
From Satisfactory to Legendary: Build Raving Fans and Customer Loyalty Through a Five Star Customer Experience
Transform ordinary service interactions into legendary customer experiences that create raving fans and drive sustainable business growth.
-
Ignore Your Customers (And They'll Go Away)
Based on Micah Solomon's bestseller of the same name
Tough, candid talk on what it takes to create the ultimate customer experience and deliver world-class customer service to today's skeptical breed of customers. Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. With insights from leading brands like Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.
VIDEO
Micah Solomon Videos
BOOKS
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience That Builds Loyalty Forever
Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
REVIEWS
Micah Solomon Reviews
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Micah Solomon conveys an up-to-the minute and deeply practical take on customer service, business success, and the twin importance of people and technology.
Apple Co-Founder - May 06 2012 -
Micah is engaging and entertaining while providing specifics on what a client experiences when organizations implement strict rules and policies without a customer-first approach. You will leave with very practical ideas on how to improve your company's client experience. --Michele Livingston, Senior Vice President and Regional Retail Manager, Umpqua Bank
Unknown - Oct 02 2011 -
Thank you so very much for your memorable, eye-opening presentation at our annual Hospitality Design Leadership Summit. You were an engaging speaker with a message that bears repeating, which we anticipate will lead our audience to exceptional profits! --Rachel Long
Conference & Editorial Director Hospitality Design Group - Jun 24 2011 -
Micah Solomon is an engaging speaker with a fascinating story to tell. The way he built a highly successful business in a very competitive field, and the way he uses that story to illustrate crucial principles of taking care of customers, is a perennial hit. His message resonates with audiences to an extent I've rarely seen. I highly recommend him.
GMU Business School | George Mason University School of Management - Dec 14 2010
NEWS
Micah Solomon News
FAQS
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How do I book Micah Solomon to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Micah Solomon for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Micah Solomon, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Micah Solomon or any other speaker of your choice. -
How much does it cost to book Micah Solomon for a speaking engagement?
Speaking fees for Micah Solomon, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Micah Solomon are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Micah Solomon, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Micah Solomon speak about?
Micah Solomon is a keynote speaker and industry expert who speaks on a wide range of topics such as Innovation, Change Management, Customer Experience, Business, Business Leadership, Health & Wellness, Personal Growth, Empowerment, Marketing, Finance, Human Resources, Hospitality, European Heritage, E-Commerce, Technology, Non-Profit, Professional Development, Entrepreneurship, Social Media, Sales, Motivational, Leadership and Strategic Leadership. -
Where does Micah Solomon travel from?
Micah Solomon generally travels from Seattle, WA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Micah Solomon?
AAE Speakers Bureau has successfully secured keynote speakers like Micah Solomon for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Micah Solomon for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Micah Solomon or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
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