Dan Gingiss
Keynote Speaker: Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster
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Dan Gingiss Biography
Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.
Gingiss is the author of "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share" and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media." He also co-hosts the award-winning Experience This! podcast.
He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Gingiss is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.
Contact a speaker booking agent to check availability on Dan Gingiss and other top speakers and celebrities.
Dan Gingiss Speaking Topics
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company. So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too! Are you ready for the experience of a lifetime?
Dan’s audiences:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before. Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more.
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.
Your audience will learn:
- What it means to BELONG and how to create it at your company.
- Specific examples of companies authentically embracing diverse customers.
- How diversity and inclusion leads to better products, improved customer experience, and higher profits.
Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers.
Dan Gingiss Videos
How do I book Dan Gingiss to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Dan Gingiss for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Dan Gingiss, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Dan Gingiss or any other speaker of your choice.
How much does it cost to book Dan Gingiss for a speaking engagement?
Speaking fees for Dan Gingiss, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Dan Gingiss are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Dan Gingiss, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Dan Gingiss speak about?
Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Service, Marketing, Business Growth, Communication, Authors, Social Media, Leadership, Business, Sales, Human Resources, Virtual, Business Leadership and Literary.
Where does Dan Gingiss travel from?
Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Dan Gingiss?
AAE Speakers Bureau has successfully secured keynote speakers like Dan Gingiss for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Dan Gingiss for your next private or corporate function.
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Dan Gingiss is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Service, Marketing and Business Growth. The estimated speaking fee range to book Dan Gingiss for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Dan Gingiss generally travels from Chicago, IL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Afdhel Aziz, Robert Spector and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling Dan Gingiss for an upcoming event.
SPEAKING TOPICS
Dan Gingiss Speaking Topics
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Why A Remarkable Customer Experience Is Your Best Competitive Advantage
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company. So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too! Are you ready for the experience of a lifetime?
Dan’s audiences:
- Learn the types of experiences people share most often and why.
- Apply an easy, 5-step framework for creating remarkable, shareable experiences.
- Leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.
-
Why Every Employee Is In The Customer Experience Business
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.
Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.
-
Why It Pays To BELONG: The Intersection of Diversity, Inclusion & Customer Experience
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before. Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more.
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.
Your audience will learn:
- What it means to BELONG and how to create it at your company.
- Specific examples of companies authentically embracing diverse customers.
- How diversity and inclusion leads to better products, improved customer experience, and higher profits.
Your audience will walk away inspired with actionable steps to create a deeper connection with ALL of your customers.
VIDEO
Dan Gingiss Videos
BOOKS
REVIEWS
Dan Gingiss Reviews
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Gilbarco Veeder-Root - May 16 2023
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