CRM Speakers

Leading Expert in Brilliant Resilience

Award-Winning Business Author & CEO of The Progress Agents LLC

Award-Winning Keynote Speaker, NYT and WSJ Best-Selling Author, World-Renowned Expert in Customer Service & Customer Experience

Best-selling Author, Inventor, Healthcare Innovator

Customer Experience Consultant & Bestselling Author

Customer Experience & Leadership Expert, President of Customer Bliss & Author of "Chief Customer Officer"

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

America’s First Black Female Combat Pilot, Former Marine & Cop; Author of "Zero to Breakthrough”

Business of Healthcare Expert

Workplace Expert, Happiness Consultant & Global Speaker

Co-Founders of John’s Crazy Socks

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Paul R. Lawrence MBA Class of 1942 Professor of Business Administration at Harvard Business School; Expert on Leadership, Strategy, and Organizational Issues

Edward W. Carter Professor, Digital Strategy Expert, Award-Winning Author

Leadership Speaker, CEO Adviser & Founder of Watermark Consulting; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

Senior Vice President at Root Inc., Business Strategy Expert, Author

Customer Experience Expert, Author, Former Brand Leader

CEO of Sales Engine, Clinical Professor at Kellogg, Author