Don Peppers
Keynote Speaker: Customer Experience & Relationship Strategy Expert; Best-Selling Author of "The One to One Future"; Marketing Futurist
-
Travels From:
-
Speaking Fee:
-
Categories:Sales, Change Management, Customer Experience, Business Authors, Technology, Marketing, Entrepreneurship, Futurism, Social Media, Thought Leadership, Disruptive Thinking, Human Resources, Corporate Culture, Business Leadership, Business Growth, Digital Transformation, Strategic Leadership, Corporate Strategy
Don Peppers Biography
Don Peppers is a best-selling author, keynote speaker, and recognized authority on customer experience and relationship strategy. As a marketing futurist, Peppers has delivered presentations and workshops worldwide, focusing on how businesses can compete in a dynamic, technologically evolving environment. Business 2.0 Magazine named him one of the 19 foremost business gurus of the era, while Accenture's Institute for Strategic Change listed him among the 50 most important living business thinkers. The Times of London included him in its Top 50 Business Brains, and the Chartered Institute for Marketing in the United Kingdom recognized him among the 50 most influential thinkers in marketing and business.
Peppers and Martha Rogers are credited with launching the customer relationship management (CRM) revolution with their book, "The One to One Future: Building Relationships One Customer at a Time." Inc. Magazine's managing editor described this book as one of the most important business books ever written, and Business Week referred to it as the bible of new marketing. Building on the concepts in "The One to One Future," the Peppers & Rogers Group became a leading customer-centric management consulting firm, advising clients across industries on leveraging data and interactivity to enhance customer experiences. Together, Peppers and Rogers have authored or co-authored 11 business books, which have sold over a million copies in 18 languages.
Peppers' work addresses the challenges faced by global enterprises seeking to maintain a competitive edge, with a focus on customer experience, digital technologies, disruption, innovation, customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture. Notable titles include "Extreme Trust: Turning Proactive Honesty and Flawless Execution into Long-Term Profits," which examines how rising customer expectations and transparency have transformed the competitive landscape. Peppers and Rogers also released an updated edition of their CRM textbook, "Managing Customer Relationships: A Strategic Perspective," used in graduate-level courses. Peppers teaches at Menlo College, utilizing the textbook "Managing Customer Experience and Relationships: A Strategic Framework."
Before collaborating with Rogers, Peppers served as CEO of a direct marketing agency on Madison Avenue. His book, "Life's a Pitch: Then You Buy," details his experiences in the advertising industry. Peppers has provided strategic advice on customer issues to audiences in more than 40 countries on six continents. He is an active contributor to business media and a prominent influencer on LinkedIn, with a substantial following. Peppers' background combines academic training with executive experience, establishing him as a credible voice in business strategy, customer experience, and marketing innovation.
Contact a speaker booking agent to check availability on Don Peppers and other top speakers and celebrities.
Don Peppers Speaking Topics
Business Competition, Future Tense Technology is raising customer expectations, and now you’re competing with Amazon, Apple, JetBlue, and Amex. Four strategies for succeeding in the transparent future.
The Omnichannel Myth: 99% of companies that say they’re “omnichannel” aren’t. Three obstacles to overcome before joining the 1% of companies that really are.
After e-Commerce: Immersive Commerce Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.
- Four Ways to Avoid “Post-Disruption Stress Disorder”
PDSD has plagued more than one business, from Kodak to Blockbuster, and from Apple to IBM. Four strategies for beating the next disruption in your own category.
- Customer Trust as a Disruptive Innovation
How to out-do your competitors by earning your customers’ trust, and why this can insulate you from the next big disruption in your business.
- Digital Disruption for Fun and Profit
Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.
- Proactive Customer Strategy: The Smart Response to Transparency
Now that what customers say about you matters more than what you tell customers about yourself, what your customers want is for you to be proactive on their behalf.
- Uber-izing your business
Trust platforms like Airbnb, Uber and Taskrabbit empower customers with the ability to self-organize, eliminating the middle man. Other businesses can, too. And will.
- Proactive Trustworthiness is the New Black
New technology drives new expectations. You need a new strategy, good for 2019 and beyond. Grow profitably and stay competitive with Extreme Trust. Four tasks to do so.
- Do Your Customers Trust You? Should They? And Do You Trust Them?
If somebody measured every company tomorrow, how would your company rank? What decisions are you making today that create or destroy trust?
- What Would a Trustable [insert your company’s name] Look Like?
Do you give refunds proactively? Host customer reviews on your website? Things to show you’re a leader in trustability, while improving business results at the same time.
- What is the Value of a Better Customer Experience?
How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?
- The Customer Dashboard
How to measure your success with customers. Metrics needed to drive your decisions and behaviors, eliminate landmines and build customer equity.
- Customer Metrics You Can Bank On
Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?
- You Can Lead a Man to Data, But You Can’t Make Him Think
Trustworthy data is (1) objective and (2) accurate. That’s half the battle. Five principles for using objective, accurate data to make more scientifically reliable business decisions.
- How to Make Data-Driven Decisions Without a Statistics Degree
Anticipating human biases, avoiding statistical errors, and recognizing the limits of the data you have. How to talk with your customer analysts, without equations.
- Customer Advocacy: Recruiting Your Best Customers to the Sales Team
The pinnacle of Customer Success Management is customer advocacy. How to create emotional, human bonds with customers, at scale, and leapfrog your competitors to own the category
- Customer Success: Competing for Sales in the Cloud
SaaS and other subscription-based businesses must cultivate prospects, not just hunt them. How to manage every customer relationship as a Challenger Sale.
- Social Selling: Arm Your Salespeople
Turn salespeople into thought leaders armed with social ninja skills. Learn how to sell based on triggers, insights, and referrals.
Don Peppers Videos
The one to one manager: real-world lessons in customer relationship management
One to one, B2B: customer development strategies for the business to business world
Enterprise one to one: tools for competing in the interactive age
The one to one future: building relationships one customer at a time
Customer Experience: What, How and Why Now (1)
How do I book Don Peppers to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Don Peppers for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Don Peppers, or call our office at 1.855.383.8805 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Don Peppers or any other speaker of your choice.
How much does it cost to book Don Peppers for a speaking engagement?
Speaking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Don Peppers are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Don Peppers, click the Check Schedule button above and complete the form on this page, or call our office at 1.855.383.8805 to speak directly with an experienced booking agent.
What topics does Don Peppers speak about?
Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics such as Sales, Change Management, Customer Experience, Business Authors, Technology, Marketing, Entrepreneurship, Futurism, Social Media, Thought Leadership, Disruptive Thinking, Human Resources, Corporate Culture, Business Leadership, Business Growth, Digital Transformation, Strategic Leadership and Corporate Strategy.
Where does Don Peppers travel from?
Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Don Peppers?
AAE Speakers Bureau has successfully secured keynote speakers like Don Peppers for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.855.383.8805, and one of our agents will assist you to book Don Peppers for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Don Peppers or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics including Sales, Change Management and Customer Experience. The estimated speaking fee range to book Don Peppers for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Doug Lipp and Libby Gill. Contact All American Speakers for ratings, reviews, videos and information on scheduling Don Peppers for an upcoming event.
SPEAKING TOPICS
Don Peppers Speaking Topics
-
Digitally Transformed Marketing and CX
Business Competition, Future Tense Technology is raising customer expectations, and now you’re competing with Amazon, Apple, JetBlue, and Amex. Four strategies for succeeding in the transparent future.
The Omnichannel Myth: 99% of companies that say they’re “omnichannel” aren’t. Three obstacles to overcome before joining the 1% of companies that really are.
After e-Commerce: Immersive Commerce Today’s programmatic marketing tactic is tomorrow’s smartphone app, so get ready now for an online CX featuring “chatvertising” and bot-to-bot marketing.
-
Surviving and Thriving in the Next Disruption
- Four Ways to Avoid “Post-Disruption Stress Disorder”
PDSD has plagued more than one business, from Kodak to Blockbuster, and from Apple to IBM. Four strategies for beating the next disruption in your own category.
- Customer Trust as a Disruptive Innovation
How to out-do your competitors by earning your customers’ trust, and why this can insulate you from the next big disruption in your business.
- Digital Disruption for Fun and Profit
Creating your own disruption is a good way to survive radical technological (or regulatory) change, and offense is always more fun than defense.
- Proactive Customer Strategy: The Smart Response to Transparency
Now that what customers say about you matters more than what you tell customers about yourself, what your customers want is for you to be proactive on their behalf.
- Uber-izing your business
Trust platforms like Airbnb, Uber and Taskrabbit empower customers with the ability to self-organize, eliminating the middle man. Other businesses can, too. And will.
-
Extreme Trust
- Proactive Trustworthiness is the New Black
New technology drives new expectations. You need a new strategy, good for 2019 and beyond. Grow profitably and stay competitive with Extreme Trust. Four tasks to do so.
- Do Your Customers Trust You? Should They? And Do You Trust Them?
If somebody measured every company tomorrow, how would your company rank? What decisions are you making today that create or destroy trust?
- What Would a Trustable [insert your company’s name] Look Like?
Do you give refunds proactively? Host customer reviews on your website? Things to show you’re a leader in trustability, while improving business results at the same time.
-
Customer Metrics, Big Data, and Common-Sense Analytics
- What is the Value of a Better Customer Experience?
How to map the CX, improve it, profit from it. How does it help us and help our customers? Why is “customer journey mapping” exactly what’s needed now?
- The Customer Dashboard
How to measure your success with customers. Metrics needed to drive your decisions and behaviors, eliminate landmines and build customer equity.
- Customer Metrics You Can Bank On
Providing a better CX is costly today, while value is realized tomorrow. Resolve this dilemma to the satisfaction of your CFO. How much more will customers pay if…?
- You Can Lead a Man to Data, But You Can’t Make Him Think
Trustworthy data is (1) objective and (2) accurate. That’s half the battle. Five principles for using objective, accurate data to make more scientifically reliable business decisions.
- How to Make Data-Driven Decisions Without a Statistics Degree
Anticipating human biases, avoiding statistical errors, and recognizing the limits of the data you have. How to talk with your customer analysts, without equations.
-
Digital B2B
- Customer Advocacy: Recruiting Your Best Customers to the Sales Team
The pinnacle of Customer Success Management is customer advocacy. How to create emotional, human bonds with customers, at scale, and leapfrog your competitors to own the category
- Customer Success: Competing for Sales in the Cloud
SaaS and other subscription-based businesses must cultivate prospects, not just hunt them. How to manage every customer relationship as a Challenger Sale.
- Social Selling: Arm Your Salespeople
Turn salespeople into thought leaders armed with social ninja skills. Learn how to sell based on triggers, insights, and referrals.
VIDEO
Don Peppers Videos
BOOKS
The one to one manager: real-world lessons in customer relationship management
One to one, B2B: customer development strategies for the business to business world
Enterprise one to one: tools for competing in the interactive age
The one to one future: building relationships one customer at a time
Customer Experience: What, How and Why Now (1)
FAQS
-
How do I book Don Peppers to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Don Peppers for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Don Peppers, or call our office at 1.855.383.8805 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Don Peppers or any other speaker of your choice. -
How much does it cost to book Don Peppers for a speaking engagement?
Speaking fees for Don Peppers, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Don Peppers are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Don Peppers, click the Check Schedule button above and complete the form on this page, or call our office at 1.855.383.8805 to speak directly with an experienced booking agent. -
What topics does Don Peppers speak about?
Don Peppers is a keynote speaker and industry expert who speaks on a wide range of topics such as Sales, Change Management, Customer Experience, Business Authors, Technology, Marketing, Entrepreneurship, Futurism, Social Media, Thought Leadership, Disruptive Thinking, Human Resources, Corporate Culture, Business Leadership, Business Growth, Digital Transformation, Strategic Leadership and Corporate Strategy. -
Where does Don Peppers travel from?
Don Peppers generally travels from Menlo Park, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Don Peppers?
AAE Speakers Bureau has successfully secured keynote speakers like Don Peppers for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.855.383.8805, and one of our agents will assist you to book Don Peppers for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Don Peppers or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK DON PEPPERS
We are happy to assist you with your interest in booking a speaker or celebrity for your event, your organization, and the type of talent you would like to secure, and an agent will be in touch shortly.
Fill out the form below to or call us at 1.855.383.8805 if need immediate assistance.
We respond to most inquiries within 4 hours. Under special circumstances, it may take up to 24 hours.
We are happy to help! Call us to speak with a booking agent about your event or specific speaker request.
Gauge Interest and check availability for appearances, speaking engagements, or corporate events.
Provide you with speaking fee to book Don Peppers or other celebrity appearance fees
Give you personal recommendations for the best keynote speakers or celebrities
Assist you with any questions you have throughout the talent booking process
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.
