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Shep Hyken

Shep Hyken

Keynote Speaker: Customer Service & Experience Expert; New York Times Bestselling Author

Shep Hyken Biography

Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller, and, his latest book, Amaze Every Customer Every Time. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

In 1983, Hyken founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!

His most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” He is known for his high energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

Contact a speaker booking agent to check availability on Shep Hyken and other top speakers and celebrities.

Shep Hyken Speaking Topics

Focus on the Customer - LIVE!

This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

Internal Customer Service

This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

You Are the Magic!

This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

The Cult of the Customer: Create an Amazing Customer Experience

Shep Hyken Videos

Do You Trust Your Customers?
Customer Service to Create Customer Loyalty with Shep Hyken
The Convenience Revolution, Interview with Shep Hyken - YouTube

How to book Shep Hyken?

Our booking agents have successfully helped clients around the world secure talent like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Shep Hyken or any other celebrity of your choice.

How much does it cost to book Shep Hyken?

Booking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Shep Hyken, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.

Who is the agent for Shep Hyken?

All American Entertainment has successfully secured celebrity talent like Shep Hyken for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function.

What is a full-service talent booking agency?

All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Shep Hyken or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Shep Hyken or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.


Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Service, Business and Inspirational. The estimated speaking fee range to book Shep Hyken for live events is $30,000 - $50,000, and for virtual events $30,000 - $50,000. Shep Hyken generally travels from Missouri, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Horst Schulze and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Shep Hyken for an upcoming event.

Shep Hyken Speaking Topics

  • Focus on the Customer - LIVE!

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • Internal Customer Service

    This is important to every employee of any business; from upper management to front line employees. Customer service is not a department. It is a philosophy that includes every employee of the best companies. Everyone has customers! Some of the areas discussed include the concept of the internal customer, management’s responsibility to model behavior and building better relationships at work. The front line may service, sell and have the most contact with the “outside” customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization’s customer service/satisfaction program. Teamwork concepts can also be brought into this program.

  • You Are the Magic!

    This motivational speech combines humor, magic, information and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep’s service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork and more. This is an outstanding program for banquets and special events.

  • The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers Into Customer Evangelists

    This presentation is based on Shep’s Wall Street Journal bestselling book of the same name. This speech will take your audience through the five “cults,” or phases, that all companies must go through to create an experience that turns your satisfied customers into customer evangelists. The audience will be introduced to a concept that leads both customers and employees through five distinct cultural phases – from “uncertainty” to “amazement.” Beyond the concept, Shep shares specific strategies that the audience will be able to implement immediately.

  • The Cult of the Customer: Create an Amazing Customer Experience

Shep Hyken Videos

Do You Trust Your Customers?
Customer Service to Create Customer Loyalty with Shep Hyken
The Convenience Revolution, Interview with Shep Hyken - YouTube
Shep Hyken Demo: Customer Service and Experience Keynote ...
Shep Hyken Amazing Customer Service Taxi Cab Story by ...

How to book Shep Hyken?

Our booking agents have successfully helped clients around the world secure talent like Shep Hyken for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Shep Hyken, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Shep Hyken or any other celebrity of your choice.

How much does it cost to book Shep Hyken?

Booking fees for Shep Hyken, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Shep Hyken, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.

Who is the agent for Shep Hyken?

All American Entertainment has successfully secured celebrity talent like Shep Hyken for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Shep Hyken for your next private or corporate function.

What is a full-service talent booking agency?

All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Shep Hyken or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Shep Hyken or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.


Shep Hyken is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Service, Business and Inspirational. The estimated speaking fee range to book Shep Hyken for live events is $30,000 - $50,000, and for virtual events $30,000 - $50,000. Shep Hyken generally travels from Missouri, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Horst Schulze and Dennis Snow. Contact All American Speakers for ratings, reviews, videos and information on scheduling Shep Hyken for an upcoming event.

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SHEP HYKEN

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.

The 2022 Speaking Industry Benchmark Report