John DiJulius
Keynote Speaker: International Customer Experience Keynote Speaker & Author of 5 Best-Selling Customer and Employee Experience books
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John DiJulius Biography
John DiJulius is the Authority on Customer and Employee Experience, Best Selling Author, International Keynote Speaker and Consultant, and TEDx Speaker.
DiJulius's best-selling books include:
- The Employee Experience Revolution
- The Relationship Economy
- The Customer Service Revolution
- What's The Secret?: To Providing A World-Class Customer Experience
- Secret Service
DiJulius works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotels, PwC, Harley Davidson, Chick-fil-A and many more. DiJulius works with companies that want to make customer experience their competitive advantage, make price irrelevant, and become the brand customers cannot live without.
DiJulius isn't just talking about it, he lives it, as a very successful entrepreneur of three businesses: The DiJulius Group, a consulting and speaking firm focused on changing the world by creating a Customer Service Revolution; John Robert's Spa, a chain of upscale salons and spas, repeatedly named one of the top 20 salons in America; and Believe in Dreams, a non-profit that fulfills dreams of economically disadvantaged youth who have survived non-medical adversity.
One of the most captivating and charismatic speakers today, DiJulius will not only share what the best customer service organizations do but, more importantly, “how” they implement and execute it consistently company-wide.
Contact a speaker booking agent to check availability on John DiJulius and other top speakers and celebrities.
John DiJulius Speaking Topics
As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution:
*Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *
Takeaways from The Employee Experience Revolution keynote:
- How to build & develop great leaders
- Creating a Recruitment Experience
- Creating an Onboarding Experience
- How to retain your top talent
- Be the best professional decision for your employees
- Leaving a Leadership Legacy
- Power of Purpose
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
Takeaways from the Customer Service Revolution keynote:
- How to increase your employee’s service aptitude
- How to develop compassion & empathy for your customers
- How to create a Customer Experience Action statement
- How to create non-negotiable standards that every team member will follow
- How to build a relationship with your customer that makes you the brand they can’t live without
- How to deliver a consistent world-class customer experience
- How you are the experience, not technology
- How to make every moment with the customer intentional
Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.
Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.
Takeaways from The Relationship Economy keynote:
- How the technological revolution is impacting our society
- How the lack of social skills is the problem of business leaders to solve
- How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
- How we are relationship disadvantaged
- How to build a culture that creates emotional connections with your customers
- How to create relationship building training for new and existing employees
- How to build relationships utilizing the five key skills
- How to become the brand customers & employees cannot live without
- How to make price irrelevant
Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer service? Employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all result in angry customers.
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
Takeaways from the Brand Experience Strong keynote:
- How to turn the Great Resignation era into a Great Opportunity
- How to avoid the 2 biggest mistakes companies are making right now
- How to understand it is not a labor shortage, it is a turnover crisis
- How to build a culture employees love
- How to solve the WFH (work from home) quandary
- How to lead from a distance
- How to make your customer experience your strongest competitive advantage
- How a ROX (Return on Experience) is your best ROI
- How to keep your customers happy even when you have staff shortages and supply chain issues
- How to stop competing in price wars
- How to recognize if it is time to hire a CXO
- How to create your signature experience
John DiJulius Videos
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
The Best Customer Service Quotes Ever Said
What's the Secret: To Providing a World-Class Customer Experience
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
How do I book John DiJulius to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like John DiJulius for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for John DiJulius or any other speaker of your choice.
How much does it cost to book John DiJulius for a speaking engagement?
Speaking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John DiJulius are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire John DiJulius, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does John DiJulius speak about?
John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Business Growth, Business Leadership, Executive Leadership, Retail, Motivational, Business Consulting, Human Resources, User Experience (UX), Technology and Marketing.
Where does John DiJulius travel from?
John DiJulius generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for John DiJulius?
AAE Speakers Bureau has successfully secured keynote speakers like John DiJulius for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host John DiJulius or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Experience, Business Growth and Business Leadership. The estimated speaking fee range to book John DiJulius for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. John DiJulius generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Dan Gingiss and Don Peppers. Contact All American Speakers for ratings, reviews, videos and information on scheduling John DiJulius for an upcoming event.
SPEAKING TOPICS
John DiJulius Speaking Topics
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The Employee Experience Revolution Increase Morale, Retain your Workforce, and Drive Business Growth
As leaders, we need to do better, employees deserve better. The “Great Resignation”, “Quiet Quitting”, and “Cancel Culture” are not indictments on employees, but rather, business leaders’ lack of focus on truly caring for the people who are under their command. Today employees are more selective than ever regarding who they will work for; they are insisting that companies and their leaders help them live the right life. That is how you build a world-class culture.
Welcome to The Employee Experience Revolution:
*Great companies help people live extraordinary lives. Their leaders inspire employees to build lives of meaning and purpose. *
Takeaways from The Employee Experience Revolution keynote:
- How to build & develop great leaders
- Creating a Recruitment Experience
- Creating an Onboarding Experience
- How to retain your top talent
- Be the best professional decision for your employees
- Leaving a Leadership Legacy
- Power of Purpose
-
Creating a Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
To be a customer experience leader in your industry, you need to provide a consistently great brand experience for your customers, employees, vendors, and community. The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.
Create a Customer Service Revolution within your organization and be the brand people cannot live without. Learn how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and are making price irrelevant!
Takeaways from the Customer Service Revolution keynote:
- How to increase your employee’s service aptitude
- How to develop compassion & empathy for your customers
- How to create a Customer Experience Action statement
- How to create non-negotiable standards that every team member will follow
- How to build a relationship with your customer that makes you the brand they can’t live without
- How to deliver a consistent world-class customer experience
- How you are the experience, not technology
- How to make every moment with the customer intentional
-
The Relationship Economy: Building Strong Customer Connections in the Digital Age
Today is known as the digital disruption era. Technology has provided us with amazing advances, information, knowledge, instant access, and entertainment like never before. However, as convenient as these advances make our lives, they have also led to a dramatic decline in people skills. That is why building relationships and genuine connections have never been more important.
Businesses that master The Relationship Economy will have an incredible advantage that separates them from the competition.
Takeaways from The Relationship Economy keynote:
- How the technological revolution is impacting our society
- How the lack of social skills is the problem of business leaders to solve
- How to use technology to perform basic tasks, enabling employees to focus on building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction
- How we are relationship disadvantaged
- How to build a culture that creates emotional connections with your customers
- How to create relationship building training for new and existing employees
- How to build relationships utilizing the five key skills
- How to become the brand customers & employees cannot live without
- How to make price irrelevant
-
Brand Experience (BX) Strong
Overall, customer satisfaction is at 73.6, its lowest point in over 15 years, and since the start of the pandemic, it has been dropping like a rock. What is behind the deteriorating customer service? Employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of new employees, supply chain issues, and not managing customer’s expectations–which all result in angry customers.
The companies that will dominate their industries for the next decade will be the ones who are obsessed with evolving the experience they provide to both the employee and customer.
Takeaways from the Brand Experience Strong keynote:
- How to turn the Great Resignation era into a Great Opportunity
- How to avoid the 2 biggest mistakes companies are making right now
- How to understand it is not a labor shortage, it is a turnover crisis
- How to build a culture employees love
- How to solve the WFH (work from home) quandary
- How to lead from a distance
- How to make your customer experience your strongest competitive advantage
- How a ROX (Return on Experience) is your best ROI
- How to keep your customers happy even when you have staff shortages and supply chain issues
- How to stop competing in price wars
- How to recognize if it is time to hire a CXO
- How to create your signature experience
VIDEO
John DiJulius Videos
BOOKS
The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
The Relationship Economy: Building Stronger Customer Connections in the Digital Age
The Best Customer Service Quotes Ever Said
What's the Secret: To Providing a World-Class Customer Experience
Secret Service: Hidden Systems That Deliver Unforgettable Customer Service
FAQS
-
How do I book John DiJulius to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like John DiJulius for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for John DiJulius, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for John DiJulius or any other speaker of your choice. -
How much does it cost to book John DiJulius for a speaking engagement?
Speaking fees for John DiJulius, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book John DiJulius are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire John DiJulius, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does John DiJulius speak about?
John DiJulius is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Business Growth, Business Leadership, Executive Leadership, Retail, Motivational, Business Consulting, Human Resources, User Experience (UX), Technology and Marketing. -
Where does John DiJulius travel from?
John DiJulius generally travels from Cleveland, OH, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for John DiJulius?
AAE Speakers Bureau has successfully secured keynote speakers like John DiJulius for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book John DiJulius for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host John DiJulius or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK JOHN DIJULIUS
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