Jake Poore
Keynote Speaker: Healthcare Experience & Patient-Centered Care Expert; President & Chief Experience Officer at Integrated Loyalty Systems
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Jake Poore Biography
Jake Poore is recognized in the healthcare industry for his expertise in patient experience and cultural transformation. As president and chief experience officer of Integrated Loyalty Systems, Poore has focused his career on service design and clinical care improvement. His commitment to transforming healthcare began after observing the disorganization and inadequate treatment his father received during a hospital stay.
Poore spent nearly two decades at Walt Disney World Company in Florida, where he contributed to recruiting, hiring, training, and aligning 65,000 employees to deliver individualized experiences. He played a key role in launching Disney Institute, the company’s external training division, where a significant portion of attendees came from healthcare, fueling his interest in patient experience improvement. Following this, Poore founded Integrated Loyalty Systems, aiming to enhance the human aspect of healthcare. He and his team have worked with organizations such as Kaiser Permanente, Cigna Medical Group, Penn Medicine, Ochsner Health System, and Dignity Health to support cultural transformation and patient-centered care.
Poore is known for his hands-on approach, collaborating directly with clinical and non-clinical teams to improve every stage of the patient journey. He has developed methodologies and organizational blueprints that help healthcare professionals worldwide foster alignment and accountability, emphasizing both quality and compassion in care delivery.
Poore serves as faculty for the American College of Healthcare Executives, teaching courses on designing cultures that drive patient experience excellence. He has received the Service Award from the American College of Healthcare Executives and the Ozmun Award in Administrative Excellence from Mayo Clinic. Poore is the author of "99 Lessons Learned From Disney To Improve The Patient Experience," a guide that draws on his experience at Disney and in healthcare to help organizations humanize care, reimagine culture, and create memorable patient experiences.
Contact a speaker booking agent to check availability on Jake Poore and other top speakers and celebrities.
Jake Poore Speaking Topics
Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.
Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:
- Discover why most initiatives die.
- Tap into the power of storytelling as a part of your leadership toolkit.
- Recognize their own leadership style and adjust to a more effective one.
- Understand the two dimensions of effective leadership.
- Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
- Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)
Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.
Jake Poore Videos
How do I book Jake Poore to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Jake Poore for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Jake Poore, or call our office at 1.855.383.8805 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jake Poore or any other speaker of your choice.
How much does it cost to book Jake Poore for a speaking engagement?
Speaking fees for Jake Poore, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jake Poore are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Jake Poore, click the Check Schedule button above and complete the form on this page, or call our office at 1.855.383.8805 to speak directly with an experienced booking agent.
What topics does Jake Poore speak about?
Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Inspirational, Customer Experience, Business Growth, Human Resources, Hospitality, Healthcare, Family & Parenting, Marketing, Entrepreneurship, Corporate Culture and Leadership.
Where does Jake Poore travel from?
Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Jake Poore?
AAE Speakers Bureau has successfully secured keynote speakers like Jake Poore for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.855.383.8805, and one of our agents will assist you to book Jake Poore for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jake Poore or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Inspirational and Customer Experience. The estimated speaking fee range to book Jake Poore for live events is $10,000 - $20,000, and for virtual events Below $10,000. Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Louie Gravance and Lee Cockerell. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jake Poore for an upcoming event.
SPEAKING TOPICS
Jake Poore Speaking Topics
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The Power of Leadership Storytelling
Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.
-
The Leader's Role in Building and Sustaining Exceptional Patient Experiences
Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:
- Discover why most initiatives die.
- Tap into the power of storytelling as a part of your leadership toolkit.
- Recognize their own leadership style and adjust to a more effective one.
- Understand the two dimensions of effective leadership.
- Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
- Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)
-
Creating Exceptional Patient Experiences
Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.
VIDEO
Jake Poore Videos
REVIEWS
Jake Poore Reviews
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Everything was flawless. Easy to work with loved the presentation. Thank you!!
COPIC - Oct 25 2023
NEWS
Jake Poore News
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Former Disney Exec Talks About Creating An Ideal Patient Experience
Sharing some of the lessons he learned during his time working at The Walt Disney Co., Jake Poore, founder and president of Integrated Loyalty Systems, delved into the core aspects of creating an ideal user experience during his closing keynote session at the recent Healthcare Design Conference in Orlando, Fla.
FAQS
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How do I book Jake Poore to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Jake Poore for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Jake Poore, or call our office at 1.855.383.8805 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jake Poore or any other speaker of your choice. -
How much does it cost to book Jake Poore for a speaking engagement?
Speaking fees for Jake Poore, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jake Poore are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Jake Poore, click the Check Schedule button above and complete the form on this page, or call our office at 1.855.383.8805 to speak directly with an experienced booking agent. -
What topics does Jake Poore speak about?
Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Inspirational, Customer Experience, Business Growth, Human Resources, Hospitality, Healthcare, Family & Parenting, Marketing, Entrepreneurship, Corporate Culture and Leadership. -
Where does Jake Poore travel from?
Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Jake Poore?
AAE Speakers Bureau has successfully secured keynote speakers like Jake Poore for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.855.383.8805, and one of our agents will assist you to book Jake Poore for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jake Poore or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
BOOK JAKE POORE
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