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Jake Poore

Jake Poore

Keynote Speaker: President & Chief Experience Officer at Integrated Loyalty Systems

Jake Poore Biography

Unlike typical trainers or keynote speakers, Jake Poore spends most of his time in the trenches of healthcare, working side by side clinical and non-clinical care team members on every step of the patient experience. You may find him shadowing a nurse on a medical-surgical floor, observing pre-op surgery, secret shopping the waiting room of a doctor’s office or conducting patient focus groups.

As Founder and President of ILS, Poore knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions for the masses. In 1996, Poore helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world. 80 percent of the people who attended the Institute were from healthcare…and Poore’s passion for helping to improve healthcare began.

Just after September 11, 2001, Poore launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Poore and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.

ILS has successfully helped numerous healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, CommonSpirit/Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

Since 2009, Poore has been faculty for the American College for Healthcare Executives (ACHE) teaching a 2-day course sharing the blueprints for designing world-class cultures that drive exceptional patient experiences. In 2018, Mayo Clinic presented him with the prestigious Ozmun Award in Administrative Excellence.

Most recently, Poore published “99 Lessons Learned From Disney To Improve The Patient Experience”, which provides real world strategies for implementing Disney’s world-class service into healthcare. In his free-time, he enjoys sailing, golf, and photography. He lives in Orlando with his wife and their three beautiful children.

Contact a speaker booking agent to check availability on Jake Poore and other top speakers and celebrities.

Jake Poore Speaking Topics

The Power of Leadership Storytelling

Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.

The Leader's Role in Building and Sustaining Exceptional Patient Experiences

Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:

  • Discover why most initiatives die.
  • Tap into the power of storytelling as a part of your leadership toolkit.
  • Recognize their own leadership style and adjust to a more effective one.
  • Understand the two dimensions of effective leadership.
  • Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
  • Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)

Creating Exceptional Patient Experiences

Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.

Jake Poore Videos

Jake Poore, President and Chief Experience Officer, Integrated ...
Jake Poore's book "99 Lessons Learned From Disney to Improve the ...
2017 Virtual Fall Conference Keynote - Jake Poore

How do I book Jake Poore to speak at my event?

Our experienced booking agents have successfully helped clients around the world secure speakers like Jake Poore for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Jake Poore, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Jake Poore or any other speaker of your choice.

How much does it cost to book Jake Poore for a speaking engagement?

Speaking fees for Jake Poore, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Jake Poore are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Jake Poore, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

What topics does Jake Poore speak about?

Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Inspirational, Customer Service, Business Growth, Human Resources, Food & Beverage, Healthcare, Relationships, Marketing, Entrepreneurship, Corporate Culture and Leadership.

Where does Jake Poore travel from?

Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.

Who is the agent for Jake Poore?

AAE Speakers Bureau has successfully secured keynote speakers like Jake Poore for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Jake Poore for your next private or corporate function.

What is a full-service speaker booking agency?

AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Jake Poore or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

Why is AAE Speakers Bureau different from other booking agencies?

If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.


Jake Poore is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Inspirational and Customer Service. The estimated speaking fee range to book Jake Poore for live events is $10,000 - $20,000, and for virtual events Below $10,000. Jake Poore generally travels from Orlando, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Robert Spector, Libby Gill and Dan Gingiss. Contact All American Speakers for ratings, reviews, videos and information on scheduling Jake Poore for an upcoming event.

Jake Poore Speaking Topics

  • The Power of Leadership Storytelling

    Organizations known for providing world-class service are also known for their ability to tell compelling stories and to motivate others through storytelling. Most employees do not remember models, concepts and graphs, but when told an engaging story, not only do they understand the concept, but they tell it to others, thereby reinforcing the culture.

  • The Leader's Role in Building and Sustaining Exceptional Patient Experiences

    Whether you have a title or not, everyone is a leader. We all have a circle of influence on others. Great leaders do not only take care of our patients and customers, they inspire their colleagues and associates. In this session, Jake Poore will help participants understand both the approach and the tools successful leaders use to elevate experiences to world-class status. This engaging session will help participants:

    • Discover why most initiatives die.
    • Tap into the power of storytelling as a part of your leadership toolkit.
    • Recognize their own leadership style and adjust to a more effective one.
    • Understand the two dimensions of effective leadership.
    • Describe specific criteria to monitor in their physical environment through the patients (customers) eyes.
    • Build the 4 Cs to Sustain Employee Engagement: Communicating, Coaching, Counting (measurement) and Celebrating (recognition)

  • Creating Exceptional Patient Experiences

    Every Patient, Every Day Patients want to be treated as an individual and not "the kidney in room 103". They tell us that exceptional experiences occur when we consistently meet their expectations on what we provide (the clinical care side), while exceeding their expectations on how we provide it (the service side). Go with Jake as he takes you on a journey, looking at some of the best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers. In this engaging presentation, Jake will share his insights and experiences on the secrets to to success and how you can build it within your own service area.

Jake Poore Videos

Jake Poore, President and Chief Experience Officer, Integrated ...
Jake Poore's book "99 Lessons Learned From Disney to Improve the ...
2017 Virtual Fall Conference Keynote - Jake Poore

Jake Poore Reviews

  • Everything was flawless. Easy to work with loved the presentation. Thank you!!
    COPIC - Oct 25 2023

Jake Poore News

  • Former Disney Exec Talks About Creating An Ideal Patient Experience

    Sharing some of the lessons he learned during his time working at The Walt Disney Co., Jake Poore, founder and president of Integrated Loyalty Systems, delved into the core aspects of creating an ideal user experience during his closing keynote session at the recent Healthcare Design Conference in Orlando, Fla.

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