Steven van Belleghem
Keynote Speaker: Customer Experience Expert & Global Keynote Speaker | Bestselling Author | Entrepreneur
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Steven van Belleghem Biography
Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his ideas through his six bestselling books, his popular social media channels, and his engaging keynote presentations. Van Belleghem has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce with his visionary approach to customer experience. His latest book, "A Diamond in the Rough," was recommended by Forbes as the #1 must-read business book for 2024.
Van Belleghem believes in combining common sense, new technologies, an empathic human touch, playing the long game and taking social responsibility to win the hearts and business of customers over and over again. He finds his inspiration by visiting companies all over the world. He is the co-founder of Nexxworks, an inspiration agency that organises inspiration tours in all corners of the world to inspire executives to improve their customer experience.
Van Belleghem is also an investor in customer experience related companies such as Hello Customer and IO Digital.
Van Belleghem complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and guest speaker at London Business School.
Contact a speaker booking agent to check availability on Steven van Belleghem and other top speakers and celebrities.
Steven van Belleghem Speaking Topics
Today, AI feels like an unstoppable superpower for businesses.
Efficiency, productivity, cost savings — it's everywhere.
But if we only focus on internal improvements, we risk becoming irrelevant to our customers faster than we think.
The forgotten side of AI: the customer.
While companies race to optimize their operations, AI is quietly reshaping customer behavior and expectations — profoundly and permanently.
Customers will search differently. They’ll expect instant, conversational service — ChatGPT-level responsiveness.
They will gravitate toward brands that feel easy, personal, and trustworthy — and abandon those that don’t.
The real mission isn’t just to work smarter inside our walls. It’s to use this moment to create new customer value — to stay deeply relevant in a world where expectations are changing at lightning speed.
We are living through a Customer Experience Renaissance.
New technologies.
New behaviors.
New expectations.
It’s time to fundamentally rethink how we build relationships with our customers.
This moment calls for bold, creative answers to four critical questions:
How can we use AI to create the ultimate convenience — where engaging with us feels effortless?
How can we use AI to create new value propositions — offering experiences and services customers didn't even know they wanted?
In a world where automation threatens to turn brands into commodities, how can we reignite the emotional power of our brand story?
And most importantly: how can we prove to customers that we truly value their business — building trust and loyalty in an era of intelligent machines?
The companies that dare to rethink customer relationships today won’t just survive the AI revolution — they’ll lead it.
Having a great product and offering good service is a minimum requirement in today’s market space. It’s your ticket to ride, not your ticket to win. And the same can be said about digital convenience.
Convenience is a commodity these days: if you have it, ‘fine’; if you don’t, it becomes a negative differentiator. Buying a quality product in a convenient way creates a strong transactional relationship but if you want to give your customers ‘an offer they can’t refuse’, you need to do more.
There is a big paradox in the world of customer experience right now: every company has wonderful intentions to make their customers happy but in reality the quality of execution is often average to low.
In many cases, the best intentions don’t progress beyond the PowerPoint presentation. Over the past twelve years, Steven has spoken extensively with thousands of CX professionals and his conclusion is that most companies are a ‘diamond in the rough’ in terms of customer experience: they want it so badly but they don’t succeed.
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world.
Failing to implement the digital relationship puts your company’s future on the line. A successful digital transformation is key but it will not be enough.
Artificial Intelligence has the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects.
In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using AI to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization.
Steven van Belleghem Videos
A diamond in the rough: Over a 100 specific tips to build a strong customer culture
The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
Customers the Day After Tomorrow: How to Attract Customers in a World of AIs, Bots, and Automation
When Digital Becomes Human: The Transformation of Customer Relationships
The Conversation Company: Boost Your Business Through Culture, People and Social Media
How do I book Steven van Belleghem to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Steven van Belleghem for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Steven van Belleghem, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Steven van Belleghem or any other speaker of your choice.
How much does it cost to book Steven van Belleghem for a speaking engagement?
Speaking fees for Steven van Belleghem, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fee for a live event is $30,000 - $50,000. For the most current speaking fee to hire Steven van Belleghem, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Steven van Belleghem speak about?
Steven van Belleghem is a keynote speaker and industry expert who speaks on a wide range of topics such as Marketing, Customer Experience, Author, Bestselling Authors, Ethics & Integrity, Entrepreneurship, Business, Business Authors and Educational Motivational.
Where does Steven van Belleghem travel from?
Steven van Belleghem generally travels from Aalter, Belgium and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Steven van Belleghem?
AAE Speakers Bureau has successfully secured keynote speakers like Steven van Belleghem for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Steven van Belleghem for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Steven van Belleghem or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Steven van Belleghem is a keynote speaker and industry expert who speaks on a wide range of topics including Marketing, Customer Experience and Author. The estimated speaking fee range to book Steven van Belleghem for live events is $30,000 - $50,000. Please contact us for virtual event fees. Steven van Belleghem generally travels from Aalter, Belgium and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Stan Phelps and Jay Baer. Contact All American Speakers for ratings, reviews, videos and information on scheduling Steven van Belleghem for an upcoming event.
SPEAKING TOPICS
Steven van Belleghem Speaking Topics
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The Customer Experience Renaissance
Today, AI feels like an unstoppable superpower for businesses.
Efficiency, productivity, cost savings — it's everywhere.
But if we only focus on internal improvements, we risk becoming irrelevant to our customers faster than we think.
The forgotten side of AI: the customer.
While companies race to optimize their operations, AI is quietly reshaping customer behavior and expectations — profoundly and permanently.
Customers will search differently. They’ll expect instant, conversational service — ChatGPT-level responsiveness.
They will gravitate toward brands that feel easy, personal, and trustworthy — and abandon those that don’t.
The real mission isn’t just to work smarter inside our walls. It’s to use this moment to create new customer value — to stay deeply relevant in a world where expectations are changing at lightning speed.
We are living through a Customer Experience Renaissance.
New technologies.
New behaviors.
New expectations.
It’s time to fundamentally rethink how we build relationships with our customers.
This moment calls for bold, creative answers to four critical questions:
How can we use AI to create the ultimate convenience — where engaging with us feels effortless?
How can we use AI to create new value propositions — offering experiences and services customers didn't even know they wanted?
In a world where automation threatens to turn brands into commodities, how can we reignite the emotional power of our brand story?
And most importantly: how can we prove to customers that we truly value their business — building trust and loyalty in an era of intelligent machines?
The companies that dare to rethink customer relationships today won’t just survive the AI revolution — they’ll lead it.
-
Cx Strategy: The offer you can’t refuse
Having a great product and offering good service is a minimum requirement in today’s market space. It’s your ticket to ride, not your ticket to win. And the same can be said about digital convenience.
Convenience is a commodity these days: if you have it, ‘fine’; if you don’t, it becomes a negative differentiator. Buying a quality product in a convenient way creates a strong transactional relationship but if you want to give your customers ‘an offer they can’t refuse’, you need to do more.
-
Creating a Strong Customer Culture: The diamond in the rough
There is a big paradox in the world of customer experience right now: every company has wonderful intentions to make their customers happy but in reality the quality of execution is often average to low.
In many cases, the best intentions don’t progress beyond the PowerPoint presentation. Over the past twelve years, Steven has spoken extensively with thousands of CX professionals and his conclusion is that most companies are a ‘diamond in the rough’ in terms of customer experience: they want it so badly but they don’t succeed.
-
Transform the role of humans in CX: When digital becomes human
There is an urgent need for an extreme transformation of the customer relationship. Customers live in a world of self-service, big data, customer automation and the integration of the online & offline world.
Failing to implement the digital relationship puts your company’s future on the line. A successful digital transformation is key but it will not be enough.
-
Customer Experience and AI: Customers the day after tomorrow
Artificial Intelligence has the power to change the customer relationship forever. We all believe tech is cool and shiny but our focus on the tech part can blind us to other aspects.
In this keynote Steven demonstrates that not tech but customer benefits should be the guiding star in your decision making. Using AI to create faster than real time service, hyper personalized offerings and the highest convenience levels possible generate value for your organization.
VIDEO
Steven van Belleghem Videos
BOOKS
A diamond in the rough: Over a 100 specific tips to build a strong customer culture
The Offer You Can't Refuse: What If Customers Want More Than Excellent Service?
Customers the Day After Tomorrow: How to Attract Customers in a World of AIs, Bots, and Automation
When Digital Becomes Human: The Transformation of Customer Relationships
The Conversation Company: Boost Your Business Through Culture, People and Social Media
FAQS
-
How do I book Steven van Belleghem to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Steven van Belleghem for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Steven van Belleghem, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Steven van Belleghem or any other speaker of your choice. -
How much does it cost to book Steven van Belleghem for a speaking engagement?
Speaking fees for Steven van Belleghem, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fee for a live event is $30,000 - $50,000. For the most current speaking fee to hire Steven van Belleghem, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Steven van Belleghem speak about?
Steven van Belleghem is a keynote speaker and industry expert who speaks on a wide range of topics such as Marketing, Customer Experience, Author, Bestselling Authors, Ethics & Integrity, Entrepreneurship, Business, Business Authors and Educational Motivational. -
Where does Steven van Belleghem travel from?
Steven van Belleghem generally travels from Aalter, Belgium and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Steven van Belleghem?
AAE Speakers Bureau has successfully secured keynote speakers like Steven van Belleghem for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Steven van Belleghem for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Steven van Belleghem or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
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