Steven Spear

Steven Spear Speaking Topics

• The Discipline of Innovation

• Growth in an Uncertain World

• Don't Be a 'Zombie' Organization!

  Zombies are all the entertainment rage, mindless brutes in relentless pursuit despite all the obstacles hurled at them. The outnumbered human heroes nevertheless prevail because they are agile learners, assessing situations and adapting to them - seeing problems, developing new schemes - solving problems to clobber the mindless hoards. It's not just TV that has plodding zombies massed against agile, adaptive people. Organizations also display either zombie or agile hero qualities. In zombie organizations, engineers, doctors, nurses, mechanics, or managers encounter problems, big and small, but instead of pausing to investigate and develop better solutions, they use “workarounds” to keep plodding forward. Zombie behavior is wasteful. Worse, it creates risk of catastrophe.

  Fortunately, failure is avoidable. In contrast, high-velocity learning organizations easily vanquish their foes with fewer people and fewer resources. They don't start with perfect products, services, or processes. But, they start by recognizing that imperfection is inevitable, so they constantly look for and find stumbles in execution that impede progress. They aggressively investigate and diagnose those low-level problems and then develop robust "treatments" to prevent recurrence. When they are really "on," they aggressively teach and learn, sharing discoveries organization-wide to get the maximum performance bang for the learning buck. And their leaders see critical part of their own mission-critical capabilities to include coaching, encouraging, and harnessing the capabilities of: (1) seeing problems; (2) solving problems; and (3) spreading discoveries. These organizations get far better, far faster, and their rivals cannot keep up. When these high-velocity learning capabilities are in play, nothing remains the same. Issues encountered on Monday are addressed on Tuesday, and by Wednesday new approaches are being tested and tried.

• Improving Healthcare: Twice the Care at Half the Cost

  As the debate on US healthcare reform reaches fever pitch, we risk losing sight of a basic problem: in the current healthcare system, Americans pay too much and get too little in return because care delivery is often mismanaged. Individual practitioners spend half their time and work compensating for malfunctioning systems rather than providing care.

  Speaker Steven Spear believes that the American health system can do better. In his presentations, Spear lays out a path to providing much better care to more people than we currently do at less cost and with less strain on providers. How?

  High-velocity medical providers are learning how to replace their old approach to management with a more sophisticated approach to designing and operating complex processes, improving them when flaws are found, and modifying the systems as appropriate when circumstances change. This continuous process helps healthcare organizations better manage their internal complex systems, identify inefficiencies, and quickly address them. As a result, in model institutions, hospital-acquired infections, patient falls, misdiagnosis, and other risks and injuries to patients have been dramatically reduced.

  Steven Spear is at the leading edge of healthcare reform and offers tangible solutions for the industry's most pressing challenges. His innovative approach to management has helped numerous healthcare providers improve safety, increase the quality of results, and drive down costs.

• Leading in a High-Velocity World

  We live in a world where even the most distinctive products or services become commoditized, seemingly overnight. At the same time, the complexity of designing, manufacturing, and distributing goods and services approaches unmanageability. The temptation for many companies is to outsource, restructure, and downsize as a way to "cheat death," at least in the short run.

  Speaker Steven Spear thinks this is wrong. He lays out the case for competing on the basis of high speed, sustained innovation across the span of determining market needs, developing products and services to meet those needs, and creating and running systems to deliver those items to market. The challenge is not so much to find a position, unhampered by competitors, but to simply outrun the field, propelled forward by new and ever better ideas, as they struggle vainly to catch up. Drawing on his rich experience with firms such as Toyota, Alcoa, and the US Navy, Spear shows how leaders can design and run fast, innovative, and adaptive organizations using new capabilities. These center on capturing and integrating knowledge around problems, swarming around and solving problems to build new knowledge, disseminating knowledge to the peripheries of the organization, and embedding these disciplines as part of the leadership mantra of the enterprise. Once you see these practices in operation, you will never return to the traditional management models we've grown up with. Run with the rabbits!