Inspired by the system that made Eleven Madison Park the #1 restaurant in the world, this powerful session helps leaders in clubs and hospitality operations rethink what service really means. Through storytelling, case studies, and hands-on application, attendees learn how to build their own Member Experience Journey Map, identify emotional touchpoints, and implement systems that create memorable, loyalty-driving moments for members and guests. This workshop is ideal for teams ready to elevate their culture, empower frontline staff, and craft a service experience that’s unforgettable—and unreasonably good.
Whether it’s navigating conflict, giving feedback, or aligning teams around expectations, leaders are only as effective as their ability to communicate. This highly interactive session teaches the proven Crucial Conversations framework, equipping participants with tools to stay composed under pressure, speak with clarity and candor, and foster accountability while strengthening trust. Attendees walk away with strategies they can apply immediately to lead better, resolve tension, and create cultures of open dialogue.
This energizing session is for high-achieving professionals ready to close the gap between intention and action. Based on the Full Focus and Best Year Ever frameworks, this presentation helps participants define meaningful goals, structure their time around priorities, and build systems that lead to measurable results. Through practical tools and mindset shifts, attendees learn how to boost productivity, eliminate distractions, and design a rhythm that supports both their professional success and personal wellbeing.
Leaders often feel pulled in every direction—this workshop is the antidote. Using the Freedom Compass tool, attendees learn how to clarify their true calling, identify energy-draining tasks, and design a work life aligned with their unique strengths. The session offers tactical guidance to delegate with confidence, automate with intention, and reclaim their time for the highest-impact work. Ideal for busy executives and department heads who want to lead with greater purpose and margin.
Most professionals plan their next 10 months—but not their next 10 years. This reflective and motivational session helps leaders craft a bold, clear vision for their life across nine key domains, including relationships, health, finances, and purpose. Participants walk through the LifeFocus framework to identify long-term aspirations and reverse-engineer actionable strategies to bring them to life. This is not just about setting goals—it’s about creating alignment between who you are, what you value, and the path you’re on.
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