Managers are trained to spend time balancing budgets, organizing workflow and delivering results. Very few have time to stop and focus on the small details. But the details are usually the difference between a mediocre manager and a successful leader.
Through a fascinating lesson from a simple roach, Pete will share six simple, yet essential traits that leaders can emulate every day to improve their people, their product, and their property.
In this session, participants will learn:
It takes more than money to motivate, inspire, and engage employees. New options such as hybrid work, flexible scheduling, and unlimited PTO, while helpful, still may not be key drivers of employee engagement.
So how do leaders provide an organizational culture that leaders to employee engagement? Using the latest data, as well as examples from both Disney and local government, Pete will introduce a simple model that can help drive engagement levels for you and your entire organization.
In this session, participants will learn:
If you have ever visited a Disney Theme Park across the globe, you may feel that "nobody does customer service like Disney." Although the execution is complex, the baseline concepts are quite simple.
This program is designed for you to uncover customer service strategies from Walt Disney himself, and then learn how to apply these lessons to your own organization which will enhance your levels of customer service.
In this session, participants will learn:
Disney prides itself on a simple model. Great leaders engage the employees, engaged employees inspire the customers, and inspired customers add to the business results again and again.
This session, based on the book by the same name, is personalized by Pete for your organization. Pete will choose "magical" lessons from the sections below based on your gaps, needs, and preferences.
When Charles Barkley was a successful NBA superstar, he famously stated in one of his many commercials "I am not a role model." Unfortunately, many employees feel the same way when they are at work.
Between "quiet quitting," lack of staffing, and mental health struggles, many employees just want to do their jobs and call it a day. But what if being a role model is easier than you thought, AND it could lead to quicker promotions, happier work days, and increased respect from your peers?
In this session, Pete shares the differences between being a mentor and a role model, and highlights the main skills needed to be a role model. They are:
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