Finding the balance of humanity and technology
In an age where technology reshapes the customer experience almost daily, the quest for exceptional CX demands a delicate balance between innovation and human connection. How do we harmonize cutting-edge technologies like AI and automation with the warmth and empathy that define exceptional customer and employee experience? The intersection between technology and humanity is where the future of extraordinary customer experience awaits, and Elizabeth Dixon can help you find it, so your brand can promise not only enhanced customer loyalty but also enduring success in a rapidly evolving marketplace.
3 decisions to improve your culture at every level of the organization
Let’s be clear. Customer Experience will never be better than the Employee Experience. That’s right, the culture of your business - what people feel or experience when they encounter your brand - will never exceed what your employees experience every day. With help from Elizabeth Dixon, an expert culture creator, you’ll learn how to assess your current culture, define your dream culture, and build plans to execute. Whether you are building a new culture, stewarding a growing culture, or challenged with a culture clash—this time will inspire and equip you to step into the role you play and the impact you can have.
What Purpose Can Do For You
The question of purpose looms large for most of us. We wonder why we're here, why we exist, what we're called to do with our one big and bold life. Rather than stay spinning and stuck, what if there is a better way? A way to move through any and all seasons of life with a strong foundation? A way to live with a clear sense of purpose to propel us forward? Knowing our reason for being helps us build a strong root system so we live in the strength of purpose. Elizabeth Dixon shows you how personal purpose will transform the way you and your employees live, work and grow.
Uncovering the driving force behind your behaviors, decisions and outcomes - in business and life
You become what you think. So will your company. Elizabeth Dixon’s extensive experience with companies who set the bar for Customer Experience like Chick-fil-A, Disney, and Ritz Carlton allows her to bring a unique perspective toward customer mindset, helping countless others reimagine their purpose and impact. In this presentation, we’ll take an intentioned examination of company and personal mindsets for front-line magic makers, managers, and C-level decision makers, leaving you inspired and ready to “re-envision” the very thing that drives your behaviors and outcomes. Moving beyond the theoretical, Elizabeth provides practical steps to establish a clear purpose for making daily decisions at the front counter, during team meetings, and when charting the course of your business.
How to know and serve your customers effectively
What if your company had insight into the needs and wants of your customer and could deliver on those consistently? It’s true: Customer obsessed companies create company obsessed customers. Brands that are obsessed with their customers succeed. Elizabeth Dixon knows how to discover what customers want and how to turn that knowledge into processes, products, and experiences, delivering to customers what they want, when they want, where they want, and how they want. You will leave inspired and equipped to become a brand that customers trust with their time, their money, and their attention. After all, when you intentionally know who you are serving, you will be able to serve them intentionally.
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