Michael R. Hoffman
Keynote Speaker: Passion & Purpose Customer Centric Leadership Expert; Author of "Customer Worthy"
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Michael R. Hoffman Biography
Michael R. Hoffman is a passionate customer advocate who enables companies and each stakeholder to vividly see their business through customers' eyes, ears, wallets, experiences, memories, and mentions. Hoffman became a pioneer in monetizing customers and customer experience, maximizing customer value in every click, glance, inquiry, shipment, box and envelope opening, service call, product return, and face-to-face smile.
With over 30 years of hands-on experience at the intersection of marketing, data, and technology, he has helped organizations of all sizes design and implement systems to better understand, target, win, and grow their customer base.
Hoffman speaks the language of sales, operations, finance, and technology—all with a customer-first dialect. He has led customer-centric transformations in global corporations and nimble start-ups alike, consistently proving that when every team thinks like a customer, innovation thrives and financial performance soars.
His “customers are everyone’s business” approach invigorates employees across silos, sparking innovation, enthusiasm, and a contagious passion to build and deliver solutions that are truly customer-worthy.
A dynamic keynote speaker and workshop leader, Hoffman is sought after for his ability to bridge inspiration with practical how-tos. He has delivered energizing talks and workshops for industries ranging from financial services to services industries, healthcare, telecom, non-profits, education, and government, always tailoring his message to the audience’s context. His writing and presentations have appeared globally in trade conferences, innovation think tanks, interviews, podcasts, and publications, and he has been a featured guest on podcasts and webinars about growing customer value in every interaction, curating optimal experiences, customer centricity, the future of work, and what the customer, business, and technology ecosystem will look like in 10 years.
Contact a speaker booking agent to check availability on Michael R. Hoffman and other top speakers and celebrities.
Michael R. Hoffman Speaking Topics
In 2025, customer expectations don’t just evolve—they accelerate. In this must-see keynote, "Customer Worthy" author Michael R. Hoffman reveals how leading companies are merging AI-powered personalization with deep human empathy to win customer loyalty and fuel innovation. Based on his acclaimed CxC Matrix™, Hoffman shows how to break down silos and build a culture where every employee—from the front line to the boardroom—thinks and acts like a customer.
This isn’t another CX lecture—it’s a call to revolution. Learn how to harness AI to anticipate needs, empower teams with purpose, and create experiences that turn buyers into believers. Backed by real-world wins from Fortune 500 clients, Hoffman delivers actionable strategies and inspirational insight to help your business become truly Customer Worthy—and unforgettable.
In today’s burnout-prone workplaces, the real crisis isn’t productivity—it’s purpose. In this provocative keynote, Michael R. Hoffman reveals a powerful truth: the fastest way to re-engage employees isn’t perks or pressure—it’s customer connection. When people understand how their work impacts real lives, they don’t just perform—they care. Based on his book "Customer Worthy," Hoffman shows how empathy fuels motivation, meaning, and performance across every role. With bold clarity and engaging stories, he challenges leaders to build cultures where purpose is lived daily—not laminated on a wall. This is more than inspiration—it’s a mindset shift that turns everyday jobs into human missions. The result? Energized teams, better collaboration, and workplaces people are proud to be part of.
What if every employee woke up driven to create something meaningful for another human being? In this powerful keynote, Michael R. Hoffman challenges organizations to embed one transformative question into every role: “Is it Customer Worthy?” More than a customer service principle, it’s a mindset that reconnects people to purpose, turning workplaces into communities of impact. Hoffman reveals how employees—from finance to tech to leadership—can reignite passion by understanding how their work shapes real customer experiences. Backed by storytelling and proven strategy, he exposes the silent crisis of disengagement and offers a path forward: when people see the human being behind the task, their job becomes a mission. This talk isn’t about metrics—it’s about meaning. It’s about unlocking energy, retention, and purpose by helping every team member recognize the real, lasting difference they make in others’ lives.
As AI, automation, and emerging technologies redefine the business landscape, the true competitive edge won’t come from tech alone—it will come from purpose-driven, customer-centered leadership. In this forward-thinking keynote, "Customer Worthy" author Michael R. Hoffman equips business leaders to harness AI not just for efficiency, but to elevate empathy, trust, and long-term loyalty. Learn how to align your culture, strategy, and innovation pipeline around what truly matters to tomorrow’s customers. Discover how to lead organizations that are agile, ethically grounded, and relentlessly focused on creating real value—for people, not just profits. The future belongs to those who are Future Customer Worthy.
Michael R. Hoffman Videos
How do I book Michael R. Hoffman to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Michael R. Hoffman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Michael R. Hoffman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Michael R. Hoffman or any other speaker of your choice.
How much does it cost to book Michael R. Hoffman for a speaking engagement?
Speaking fees for Michael R. Hoffman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Michael R. Hoffman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Michael R. Hoffman, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Michael R. Hoffman speak about?
Michael R. Hoffman is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Business Growth, Author, Personal Growth, Emotional Intelligence, Human Resources, Teamwork & Teambuilding and Business Leadership.
Where does Michael R. Hoffman travel from?
Michael R. Hoffman generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Michael R. Hoffman?
AAE Speakers Bureau has successfully secured keynote speakers like Michael R. Hoffman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Michael R. Hoffman for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Michael R. Hoffman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Michael R. Hoffman is a keynote speaker and industry expert who speaks on a wide range of topics including Customer Experience, Business Growth and Author. The estimated speaking fee range to book Michael R. Hoffman for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Michael R. Hoffman generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dan Gingiss, Nick Webb and Joseph Michelli. Contact All American Speakers for ratings, reviews, videos and information on scheduling Michael R. Hoffman for an upcoming event.
SPEAKING TOPICS
Michael R. Hoffman Speaking Topics
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Winning in the Age of AI, Empathy & Hyper-Personalization
In 2025, customer expectations don’t just evolve—they accelerate. In this must-see keynote, "Customer Worthy" author Michael R. Hoffman reveals how leading companies are merging AI-powered personalization with deep human empathy to win customer loyalty and fuel innovation. Based on his acclaimed CxC Matrix™, Hoffman shows how to break down silos and build a culture where every employee—from the front line to the boardroom—thinks and acts like a customer.
This isn’t another CX lecture—it’s a call to revolution. Learn how to harness AI to anticipate needs, empower teams with purpose, and create experiences that turn buyers into believers. Backed by real-world wins from Fortune 500 clients, Hoffman delivers actionable strategies and inspirational insight to help your business become truly Customer Worthy—and unforgettable.
-
How Customer Understanding Fuels Employee Purpose, Passion, and Performance
In today’s burnout-prone workplaces, the real crisis isn’t productivity—it’s purpose. In this provocative keynote, Michael R. Hoffman reveals a powerful truth: the fastest way to re-engage employees isn’t perks or pressure—it’s customer connection. When people understand how their work impacts real lives, they don’t just perform—they care. Based on his book "Customer Worthy," Hoffman shows how empathy fuels motivation, meaning, and performance across every role. With bold clarity and engaging stories, he challenges leaders to build cultures where purpose is lived daily—not laminated on a wall. This is more than inspiration—it’s a mindset shift that turns everyday jobs into human missions. The result? Energized teams, better collaboration, and workplaces people are proud to be part of.
-
Purpose-Driven Teams, Extraordinary Business Results and Personal Fulfillment
What if every employee woke up driven to create something meaningful for another human being? In this powerful keynote, Michael R. Hoffman challenges organizations to embed one transformative question into every role: “Is it Customer Worthy?” More than a customer service principle, it’s a mindset that reconnects people to purpose, turning workplaces into communities of impact. Hoffman reveals how employees—from finance to tech to leadership—can reignite passion by understanding how their work shapes real customer experiences. Backed by storytelling and proven strategy, he exposes the silent crisis of disengagement and offers a path forward: when people see the human being behind the task, their job becomes a mission. This talk isn’t about metrics—it’s about meaning. It’s about unlocking energy, retention, and purpose by helping every team member recognize the real, lasting difference they make in others’ lives.
-
FutureWorth: Leading with Purpose in AI Customer Centric World
As AI, automation, and emerging technologies redefine the business landscape, the true competitive edge won’t come from tech alone—it will come from purpose-driven, customer-centered leadership. In this forward-thinking keynote, "Customer Worthy" author Michael R. Hoffman equips business leaders to harness AI not just for efficiency, but to elevate empathy, trust, and long-term loyalty. Learn how to align your culture, strategy, and innovation pipeline around what truly matters to tomorrow’s customers. Discover how to lead organizations that are agile, ethically grounded, and relentlessly focused on creating real value—for people, not just profits. The future belongs to those who are Future Customer Worthy.
VIDEO
Michael R. Hoffman Videos
BOOKS
FAQS
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How do I book Michael R. Hoffman to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Michael R. Hoffman for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Michael R. Hoffman, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Michael R. Hoffman or any other speaker of your choice. -
How much does it cost to book Michael R. Hoffman for a speaking engagement?
Speaking fees for Michael R. Hoffman, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Michael R. Hoffman are $20,000 - $30,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Michael R. Hoffman, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Michael R. Hoffman speak about?
Michael R. Hoffman is a keynote speaker and industry expert who speaks on a wide range of topics such as Customer Experience, Business Growth, Author, Personal Growth, Emotional Intelligence, Human Resources, Teamwork & Teambuilding and Business Leadership. -
Where does Michael R. Hoffman travel from?
Michael R. Hoffman generally travels from New York, NY, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Michael R. Hoffman?
AAE Speakers Bureau has successfully secured keynote speakers like Michael R. Hoffman for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Michael R. Hoffman for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Michael R. Hoffman or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
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