Joseph Michelli
Keynote Speaker: Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"
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Joseph Michelli Biography
Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.
Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is "The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging". His other titles include "Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way," "Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People," "The Zappos Experience: 5 Principles to Inspire Engage and WOW," "Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System," "The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary," "The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company," and "When Fish Fly: Lessons for Creating a Vital and Energized Workplace" which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.
Michelli holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ), and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and a doctorate from the University of Southern California.
Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.
Contact a speaker booking agent to check availability on Joseph Michelli and other top speakers and celebrities.
Joseph Michelli Speaking Topics
How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth - even in the toughest of times.
How much effort does it take for your customers to get their needs met?
Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.
Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.
Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.
If you want repeat business and customer referrals, you need to do more than meet customer needs.
In this presentation, Joseph shares his LEAD model of customer engagement which focuses on 4 listening, empathy, value creation, and anticipating needs.
Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.
Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.
You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.
This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.
Team members and customers want experiences personalized for them.
In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.
Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.
Joseph Michelli Videos
Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Mindchamps Way: How to Turn an Idea into a Global Movement
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
How do I book Joseph Michelli to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Joseph Michelli for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Joseph Michelli, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Joseph Michelli or any other speaker of your choice.
How much does it cost to book Joseph Michelli for a speaking engagement?
Speaking fees for Joseph Michelli, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Joseph Michelli are $10,000 - $20,000 for live events and $10,000 - $20,000 for virtual events. For the most current speaking fee to hire Joseph Michelli, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Joseph Michelli speak about?
Joseph Michelli is a keynote speaker and industry expert who speaks on a wide range of topics such as Health, Customer Service, Consulting, Authors, Personal Growth, Business Leadership, Human Resources, Leadership, Motivational, College, Cancer, Business and Thought Leadership.
Where does Joseph Michelli travel from?
Joseph Michelli generally travels from Pinellas Park, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Joseph Michelli?
AAE Speakers Bureau has successfully secured keynote speakers like Joseph Michelli for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Joseph Michelli for your next private or corporate function.
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AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Joseph Michelli or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
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Joseph Michelli is a keynote speaker and industry expert who speaks on a wide range of topics including Health, Customer Service and Consulting. The estimated speaking fee range to book Joseph Michelli for live events is $10,000 - $20,000, and for virtual events $10,000 - $20,000. Joseph Michelli generally travels from Pinellas Park, FL, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Dennis Snow, Robert Spector and Doug Lipp. Contact All American Speakers for ratings, reviews, videos and information on scheduling Joseph Michelli for an upcoming event.
SPEAKING TOPICS
Joseph Michelli Speaking Topics
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RESILIENT, AGILE, AND ADAPTIVE - MASTERING ADVERSITY AND SUSTAINING SUCCESS
How do you ensure your people and your organization successfully face challenges and emergestronger from adversity?
Joseph asked that question to more than 150 global business leaders, including CEOs and presidents of Google, Microsoft, Starbucks, United Way, RBC, Verizon, Southwest Airlines, Goldman Sachs, and H&R Block.
This presentation shares key learnings from those leaders (captured in his Stronger Through Adversity book. It also provides practical tools researched by experts in neuropsychology, learning agility, adaptive leadership, and collaborative/continuous learning.
Deploying his background as a clinical psychologist, leadership consultant, and organizational 5 development specialist, Joseph offers the audience needed resources to ensure sustained personal and organizational growth - even in the toughest of times.
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IT'S NOT EASY ENOUGH - STREAMLINING HUMAN EXPERIENCES THROUGH PEOPLE, PROCESS, AND TECHNOLOGY
How much effort does it take for your customers to get their needs met?
Customer retention requires well-designed experiences that make it easy for customers to get what they want and need.
Joseph offers audience members experience design tools like "Way We Serve Statements™," ecosystem blueprints, and empathy maps. These resources enable participants to meet customer needs, reduce customer effort, and target moments that matter most to customers.
Audience members benefit from proven tools that Joseph uses with clients in healthcare, retail, financial services, insurance, construction, e-commerce, insurance, food service, and hospitality.
-
LISTEN, EMPATHIZE, ADD VALUE AND DELIGHT - CRAFTING EXPERIENCES THAT DRIVE LOYALTY & REFERRALS
If you want repeat business and customer referrals, you need to do more than meet customer needs.
In this presentation, Joseph shares his LEAD model of customer engagement which focuses on 4 listening, empathy, value creation, and anticipating needs.
Developed through his work with Mercedes-Benz, The Ritz-Carlton Hotel Company, Godiva Chocolate, Pandora Jewelry, and UCLA Health System, this keynote provides assets for understanding stated and unstated customer needs. It also fosters stronger emotional connections with core customer segments and the ability to deliver customer value consistently.
Joseph helps audience members anticipate customer preferences and develop scalable solutions that fuel customer delight and loyalty.
-
ATTRACTING AND RETAINING TEAM MEMBERS AND CUSTOMERS - A TOOLKIT FOR HUMAN-CENTRIC CULTURE
You aren't in business to create profits; you are in business to serve team members and customers. Sustained profits follow when you care for and about the people inside and outside your organization.
This keynote spotlights how every individual can contribute to a constructive and empowering culture. Joseph provides actionable tools for driving autonomy, meaning, and purpose. Borrowing from his work with and books about companies like the Ritz-Carlton Hotel Company, Zappos, Mercedes-Benz, and the Pike Place Fish Market, this culture-building content increases employee engagement, customer loyalty, and meteoric growth.
-
IT'S PERSONAL: SUSTAINABLE SUCCESS THROUGH HUMAN-POWERED AN TECHNOLOGY-AIDED EXPERIENCES
Team members and customers want experiences personalized for them.
In this presentation, Joseph provides tools for forging personal emotional connections (PECs) with those you serve.
Based on his work with (and books about) companies like Airbnb, Starbucks, The Ritz-Carlton Hotel Company, and Zappos, attendees will leave with insights and resources for creating customer belonging, uncovering stated and unstated customer needs, and delivering personal and loyalty-building experiences.
VIDEO
Joseph Michelli Videos
BOOKS
Customer Magic - The Macquarie Way: How to Reimagine Customer Experience to Transform Your Business
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Mindchamps Way: How to Turn an Idea into a Global Movement
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
LISTS
BOOK JOSEPH MICHELLI
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