This keynote will explore the shifting retail landscape driven by digital transformation, evolving consumer expectations, and the need for cohesive customer experiences across physical, digital, and virtual realms. Participants will examine strategies for implementing tailored, optichannel approaches and understand the role of AI in shaping the future of customer interactions and business operations.
This keynote explores how Generative Artificial Intelligence is transforming the business landscape, enabling efficiency, innovation, and new business models. Attendees will gain insights into GenAI’s strategic impact on operations, customer personalization, and decision-making, while examining ethical considerations. This session offers tools and frameworks for integrating AI into business functions to gain a competitive advantage in an evolving market.
This keynote examines the evolving role of leadership in the post-digital era, where technological maturity and new customer expectations shape organizational needs. Leaders today must bridge the gap between traditional and digital approaches, fostering a leadership style that can adapt to disruption, balance innovation with stability, and respond to a competitive and ever-evolving landscape. Participants will explore the skills and strategies required to guide organizations through this complex transformation.
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