Every organization has “mic-on” moments: kickoffs, strategy resets, change updates, tough performance conversations, and live Q&A. In those moments, leaders don’t get judged on what they meant. They get judged on what people heard, felt, and did next. Drawing on 31 years behind the mic as Northwestern University’s sports Public Address Announcer plus a career leading and coaching corporate communications, this talk gives leaders a practical method to deliver clarity under pressure, without sounding scripted, vague, or overly “corporate.”
Thought-provoking questions (what the audience is already wrestling with):
How the session provides the answers:
Participants learn a repeatable system built around the Three No. 1 Rules of Communication:
Attendee results:
Most organizations don’t have an information problem. They have an execution problem caused by unclear communication. Work slows down when priorities are muddy, decisions aren’t explained, accountability is vague, and teams leave meetings with “So… what does this mean for me?” This talk shows leaders how to use everyday communication—staff meetings, updates, 1:1s, feedback, decision explanations—to create momentum and accountability without adding process, meetings, or performative messaging.
Thought-provoking questions:
How the session provides the answers:
This isn’t “be a better communicator” advice—it’s a method leaders can apply the next day.
Attendee results:
Poor communication at work can cost businesses more than USD $12,000 per year, per employee. Increased stress, reduced productivity and lost business eat away at our well-being and our bottom line as ineffective communication continues to gum up our lives at work. Everyone seems to want better communication, but few can make it happen.
Gary Ross shares his Three Number One Rules of Communication they are all tied for Number One because they are equally important to help executives, managers and front-line employees crack the code of better communication. Learn how you may be communicating without realizing it. Discover how to communicate the right thing to the right people at the right time in the right way. And uncover the secret to driving buy-in and advocacy for even the most mundane and dry topics.
The Three Number One Rules of Communication can help get you and your teams unstuck, perform at their best and lead more enjoyable and rewarding lives at work.
(*Data from 'The State of Business Communication 2023', Grammarly Business and The Harris Poll)
Ever have a great idea bottled up in your head but struggle to articulate it and get it approved? It's happened to us all at one point, affecting our confidence and possibly even limiting our career potential.
In this session, Gary Ross provides a step-by-step framework to size up the boss or those you want to persuade. Then he helps you organize your ideas in a way that takes advantage of the human brain's innate wiring to drive acceptance and buy-in. This method increases the chance that others will agree with your ideas and follow your plan.
'Getting Your Ideas Approved: A Simple Framework' can help you overcome obstacles and lead and inspire others with your unique vision.
Difficult conversations are a fact of life at work. Delivering tough feedback to an employee, engaging with unhappy clients or telling the boss something you know they won't like to hear, we all have versions of conversations we'd like to avoid, but can't. Unfortunately, many times these conversations don't go well, and an unpleasant situation only gets worse.
This session offers a roadmap for having a difficult conversation so you can prepare and get the job done. It's a repeatable process that simultaneously takes emotion out of the equation but ensures empathy is front-and-center at all times.
'We Need to Talk: Leading Difficult Conversations' helps you get through these necessary but unpleasant moments with everyone's dignity and respect intact. Indeed, when done well, difficult conversations can make you and your organization stronger, more respected and sought-after in the process.
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