You are involved in negotiations every day of your life. Whether you are agreeing on appropriate schedules and deadlines for project, solving problems with customers, setting salaries, acquiring more staff for your department, or going out to dinner with your family, you need to be able to identify and utilize skills of great negotiators. You'll learn the top strategies to use in a negotiation and how to counter those strategies when they are used against you. Following this step-by-step approach helps you achieve what you both want in virtually any negotiation. (Specialized programs available for sales, purchasing and contract personnel.)
Peter's career takes him around the world as he helps leaders build organizations where employees love to come to work and customers love to do business.
We all can think of at least one person in our lives who has had a tremendous impact on us. We would follow that person anywhere they led, with enthusiasm and loyalty. Why? Because a great leader can truly bring out the best in you, and help you accomplish things you never thought were possible. If you desire to be that type of leader, this program is for you! By uncovering the characteristics of great leaders and analyzing your leadership style, you'll see how you can maximize the impact of your leadership on those who choose to follow you.
In the last decade customer service has become a top priority for many organizations. Yet, with all this talk about customer service, very few have mastered the art of building customer loyalty. One dramatic change creating this challenge is that customers are raising their demands on what they consider an acceptable level of service. A level of service that was acceptable to a customer three years ago, creates an unhappy customer today. This insightful program allows you to design an effective customer service strategy for your organization that guarantees outstanding customer service and lifelong customer loyalty every time!
Accepting and understanding the fact people are different, and therefore need to be treated differently, is integral to the success of building any relationship. Successful leaders understand that the key to building effective relationships depends on their ability to identify the differences in people and then treat them accordingly.
In this program, you will identify different behavioral styles, isolate your own preferred leadership style, and learn how to communicate most appropriately with each behavioral pattern. When you learn to deal appropriately with different behavioral styles, you will find it easier to establish trust, credibility, and rapport with your counterpart. As a side benefit, you will also find you have more open, honest and tension-free relationships. This program will help you learn how to maximize your leadership potential and your ability to influence others.
This session will show you how to increase employee engagement which will improve morale, productivity, motivation and retention.
Employee engagement is on the mind of every HR professional today. Employees are being tasked with doing more with less and many have become discouraged and disengaged. Your organization needs every employee performing at 100%. How do you create an engaged workforce and maximize the discretionary effort of your employees? Based on extensive research of over 250 organizations and 100,000 employees, we've identified what successful leaders do to engage employees and earn their respect, commitment and loyalty.
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