Large organizations often face massive complexity when transitioning from legacy systems to cloud-based platforms. In this talk, Paul Risk shares lessons learned from overseeing multi-million-dollar Salesforce transformation programs across the insurance, automotive, and financial services sectors. Drawing from his experience as CTO at The Warranty Group and consulting engagements at Accenture and Cloudway Partners, he outlines how to lead enterprise-scale migrations with confidence.
This session explores key phases of transformation—from strategic visioning and business case development to technology architecture, data migration, and global deployment. You’ll gain insight into managing the cultural shift, building internal champions, and preparing your organization to adopt new ways of working. Paul shares practical frameworks for reducing risk, maximizing user adoption, and accelerating time to value, even across multi-national operations and heavily regulated industries.
Attendees will leave with a blueprint to drive large-scale Salesforce transformations, avoid common pitfalls, and build lasting capabilities. This session is ideal for CIOs, CTOs, transformation leaders, and business sponsors who want to modernize their technology stack, unify customer experiences, and turn IT from a cost center into a growth enabler.
Salesforce implementations often struggle to show tangible business value without a disciplined approach to strategy, value and ROI. This session focuses on turning Salesforce from a tactical tool into a core driver of change, efficiency, and innovation. Paul Risk breaks down how to frame technology investments in terms of business and people outcomes—and how to model, track, and communicate value at every stage of your Salesforce journey.
Through real-world case studies, including major programs in insurance and extended warranties, Paul walks through how to evaluate platform capabilities against enterprise goals. You’ll learn how to map Salesforce features to revenue growth, cost reduction, and improved customer experience. He also discusses how to build executive confidence and secure ongoing investment by showcasing measurable wins.
Topics include creating value-based roadmaps, aligning cross-functional teams, and introducing governance models that maintain business alignment. Whether you're planning your first Salesforce rollout or scaling an enterprise-wide strategy, this session gives you tools to make your technology spend a value-generating asset—not a sunk cost.
The technology executive’s role has shifted dramatically—from operational oversight to business leadership. This session explores what it takes to be a transformational CIO or CTO in a digital-first world. Based on 35 years of experience, including executive roles at The Warranty Group and managing director positions at Accenture and Capgemini, Paul Risk outlines the leadership qualities needed to navigate today’s fast-paced, cloud-centric environment.
Paul discusses how the modern CIO/CTO must understand the business as deeply as the CEO—connecting corporate strategy with platform architecture, customer experience, and agile innovation. Topics include how to build and scale high-performing global teams, manage vendor ecosystems, and create resilience through technology governance. He also shares how to lead during uncertainty, whether through M&A, economic shifts, or disruptive innovation.
Attendees will leave with a clear understanding of how to evolve from reactive IT leadership to proactive, value-oriented technology strategy. This talk is especially valuable for senior technology executives, board members, and business leaders who want to understand how to partner with their tech leaders to drive real transformation.
What if the next great technologist in your company isn’t in IT—but sitting just down the hall in an admin role?
This talk explores how organizations can accelerate transformation by investing in their people—highlighting the powerful career journeys of David and Michelle from The Warranty Group (TWG). Originally hired in non-technical roles, both became “accidental admins” who transformed into certified Salesforce professionals. Today, they lead global deployments and build business-critical solutions—saving their company money and drastically reducing demands on IT.
Their story isn’t just inspiring—it’s replicable. David and Michelle succeeded because TWG recognized potential, invested in training, and gave them room to grow. In this session, we’ll explore the strategies companies can use to surface hidden talent, offer practical learning opportunities, and create an internal culture of career mobility. We’ll also discuss what individuals can do to take ownership of their own development journey. This is a people-first approach to transformation. Because when companies empower the curious, the self-starters, and the quietly ambitious, they don’t just build better tech—they build better futures.
Are you ready to help someone become your next David or Michelle?
Even the most well-architected Salesforce implementation will fail without executive alignment and change leadership. This session provides a roadmap for gaining and sustaining C-level buy-in throughout your Salesforce transformation journey. Based on years of experience advising top insurers, automotive OEMs, and financial institutions, Paul Risk provides actionable strategies for aligning Salesforce initiatives with business priorities and driving cultural adoption at scale.
You’ll learn how to secure the right executive sponsors, navigate internal politics, and build momentum around strategic vision. Paul shares tools for communicating value in boardroom language, managing transformation fatigue, and avoiding the “technology trap” of focusing on features instead of outcomes. He also addresses the human side of change—how to motivate teams, reset mindsets, and instill new habits across the organization.
This session is ideal for transformation leaders, Salesforce program owners, and executives seeking to accelerate adoption and value. Whether you’re launching a new platform or rebooting a stalled program, this talk will help you engage senior leadership, embed change management into your project DNA, and turn your Salesforce investment into a company-wide success story.
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