Lynne Lancaster
Keynote Speaker: Co-founder of BridgeWorks; Generational Expert & Co-Author of "When Generations Collide"
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Travels From:
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Categories:Business, Sales, Personal Growth, Business Leadership, Women, Authors, Inspirational, Human Resources, Teamwork & Teambuilding, Health, Motivational, Communication, Marketing, Innovation, Negotiation, Diversity, Leadership, College, Consulting, Technology, Corporate Strategy, Generational Issues, Women in Tech
Lynne Lancaster Biography
Lynne Lancaster is one of today’s most sought-after generational experts and keynote speakers. She knows what makes Traditionalists, Boomers, Generation Xers, Millennials, and Gen Z tick, and she brings her original research, insights, humor, and practical tips to audiences eager to solve the generational puzzle.
Lancaster's entertaining style and deep expertise take listeners to a whole new level, whether they are struggling to recruit and retain generations in the workforce, seeking to connect with them in the marketplace, or just trying to live and work with them. She doesn’t just describe the issues; she interprets them and offers actionable advice on how to lead, manage, market, and communicate effectively in a multi-generational world. And she is supported by an entertaining array of multimedia including clips from TV shows and movies, stats, stories, case studies, and best practices from America’s best companies. If you think you know enough about generations, think again.
Lancaster's career spans the creation of two companies dedicated to bridging the generational divide. She is an award-winning keynote speaker, a teacher, trainer, writer, and frequent expert commentator in the media. Lancaster's is co-author of the best-seller When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work (HarperCollins) that introduced the U.S. workplace and marketplace to the generations concept. Her most recent book, The M-Factor: How the Millennial Generation is Rocking the Workplace (HarperBusiness) garnered a gold medal from the Axiom business book awards for its portrayal of this newest cohort.
Lancaster has received rave reviews for her keynotes from countless companies including AT&T, Best Buy, Chase, Disney, General Mills, Intel, Johnson & Johnson, KMPG, MTV, Microsoft, St. Jude, Schwab, and VISA, as well as numerous nonprofit and public sector organizations.
In the media, she is a sought-after expert on workplace and social trends. Lancaster has been a guest on CNN, CNBC and National Public Radio, and appeared in national publications including Fast Company, The Los Angeles Times, The New York Times, TIME Magazine, The Wall Street Journal, and The Washington Post.
Lancaster earned her stripes as a management consultant, coaching executives from major U.S. companies on decoding communication issues. Lancaster has served as an adjunct faculty member at the University of Minnesota's Carlson School of Management, and is on the boards of several philanthropic organizations. She is a Phi Beta Kappa, summa cum laude graduate of the University of Minnesota with a B.A. in English Literature. She is currently at work on how Baby Boomers are evolving into the next phase of life and careers.
Contact a speaker booking agent to check availability on Lynne Lancaster and other top speakers and celebrities.
Lynne Lancaster Speaking Topics
The best customer service providers understand what "service" means to each generation. Whether on the phone, online, or face to face, attitudes and biases can be reflected in what you say and how you say it, as common courtesies often are interpreted differently by different generations. An organization's strategies must reflect the changing face of a multigenerational customer base.
Gain a distinct competitive edge by teaching your customer service reps who the four generations of customers are and how to communicate more effectively with each one. Learn through humorous sketches and real-life examples how to avoid patronizing behaviors and capitalize on emotional connections to make every customer's experience a positive one.
Associations exist primarily to serve their members. But serving is tougher today as key resources are shrinking and the government has taken a diminished role in funding programs. In addition to these challenges, today's associations are made up of four diverse and outspoken generations. While Traditionalists and Baby Boomers have been loyal attendees for a long time, Gen X-ers and now Millennials are proving tougher to attract and retain. Putting on a great conference or convention is no longer enough.
The key is figuring out the right scale and combination of services needed to satisfy each generation. How do the expectations of each generation differ on working relationships, time commitments, and returns they should expect from association membership? The ability to capitalize on each generation's energy, expertise, and leadership potential has never been more critical.
Foundations and other nonprofit organizations suffer the same frustrations and face the same workplace problems as profit-making companies. To be effective, nonprofits need good leadership, strong management systems, marketing savvy, and an ongoing commitment to excellence. They also need to understand what motivates four generations of staff, volunteers, and donors to give their time and their money.
Awareness of generational differences is crucial to organizations that must compete for well-qualified and loyal workers when resources are limited. What messages will attract skilled workers to the nonprofit world? What does it take to make connections with Traditionalists, Boomers, Gen X-ers, and Millennials so that they not only donate but also keep giving? How does acknowledging donors of each generation differ? Board members, staff, and hands-on service providers will learn to reach across generation gaps and build lasting bridges.
The best marketing teams and salespeople need an arsenal of tools to help them reach potential buyers and finalize sales. Among these is a clear understanding of who the generations are in today's marketplace, how they differ, and how their unique needs and desires play out in the sales process. How do you find the "hot buttons?" What messages will appeal to each generation?
These questions and more are addressed in a highly entertaining program that helps energize marketing gurus and salespeople and teaches surefire strategies for sharpening your generational edge in the marketing and selling arenas. It shows audiences how generational insights can transform marketing campaigns and sales efforts. Generation gaps are everywhere and businesses can gain a distinct competitive edge if they get to know who the generations are, what makes them tick, and how to make every generational connection count.
American business is in the early stages of being rocked by the arrival of a new and powerful generation. Who are these kids? Millennials (born 1982 to 2000), the first generation to rival Baby Boomers in population size, are showing up at work with their own set of attitudes, expectations, and values. Techno savvy, demanding, and ambitious, they're bringing with them an entirely new way of doing business. How prepared will Gen X-ers, Baby Boomers, and Traditionalists be to manage them?
"Make Way for Millennials" offers strategies for recruiting, retaining, and motivating this influential new workforce. Companies that are forewarned and forearmed will reap the rewards of the millennial generation's talents and creative and pragmatic approach to the world of work.
How to book Lynne Lancaster?
Our booking agents have successfully helped clients around the world secure talent like Lynne Lancaster for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Lynne Lancaster, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lynne Lancaster or any other celebrity of your choice.
How much does it cost to book Lynne Lancaster?
Booking fees for Lynne Lancaster, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lynne Lancaster, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
Who is the agent for Lynne Lancaster?
All American Entertainment has successfully secured celebrity talent like Lynne Lancaster for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lynne Lancaster for your next private or corporate function.
What is a full-service talent booking agency?
All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lynne Lancaster or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lynne Lancaster or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Lynne Lancaster is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Sales and Personal Growth. The estimated speaking fee range to book Lynne Lancaster for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Lynne Lancaster generally travels from Sonoma, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Cheryl Cran, Dr. Jackie Freiberg and Seth Mattison. Contact All American Speakers for ratings, reviews, videos and information on scheduling Lynne Lancaster for an upcoming event.
SPEAKING TOPICS
Lynne Lancaster Speaking Topics
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Customer Service & the Generations
The best customer service providers understand what "service" means to each generation. Whether on the phone, online, or face to face, attitudes and biases can be reflected in what you say and how you say it, as common courtesies often are interpreted differently by different generations. An organization's strategies must reflect the changing face of a multigenerational customer base.
Gain a distinct competitive edge by teaching your customer service reps who the four generations of customers are and how to communicate more effectively with each one. Learn through humorous sketches and real-life examples how to avoid patronizing behaviors and capitalize on emotional connections to make every customer's experience a positive one.
-
Attracting & Retaining Four Generations of Association Members
Associations exist primarily to serve their members. But serving is tougher today as key resources are shrinking and the government has taken a diminished role in funding programs. In addition to these challenges, today's associations are made up of four diverse and outspoken generations. While Traditionalists and Baby Boomers have been loyal attendees for a long time, Gen X-ers and now Millennials are proving tougher to attract and retain. Putting on a great conference or convention is no longer enough.
The key is figuring out the right scale and combination of services needed to satisfy each generation. How do the expectations of each generation differ on working relationships, time commitments, and returns they should expect from association membership? The ability to capitalize on each generation's energy, expertise, and leadership potential has never been more critical.
-
Getting to Give
Foundations and other nonprofit organizations suffer the same frustrations and face the same workplace problems as profit-making companies. To be effective, nonprofits need good leadership, strong management systems, marketing savvy, and an ongoing commitment to excellence. They also need to understand what motivates four generations of staff, volunteers, and donors to give their time and their money.
Awareness of generational differences is crucial to organizations that must compete for well-qualified and loyal workers when resources are limited. What messages will attract skilled workers to the nonprofit world? What does it take to make connections with Traditionalists, Boomers, Gen X-ers, and Millennials so that they not only donate but also keep giving? How does acknowledging donors of each generation differ? Board members, staff, and hands-on service providers will learn to reach across generation gaps and build lasting bridges.
-
Marketing & Selling to Four Generations
The best marketing teams and salespeople need an arsenal of tools to help them reach potential buyers and finalize sales. Among these is a clear understanding of who the generations are in today's marketplace, how they differ, and how their unique needs and desires play out in the sales process. How do you find the "hot buttons?" What messages will appeal to each generation?
These questions and more are addressed in a highly entertaining program that helps energize marketing gurus and salespeople and teaches surefire strategies for sharpening your generational edge in the marketing and selling arenas. It shows audiences how generational insights can transform marketing campaigns and sales efforts. Generation gaps are everywhere and businesses can gain a distinct competitive edge if they get to know who the generations are, what makes them tick, and how to make every generational connection count.
-
Make Way for Millennials
American business is in the early stages of being rocked by the arrival of a new and powerful generation. Who are these kids? Millennials (born 1982 to 2000), the first generation to rival Baby Boomers in population size, are showing up at work with their own set of attitudes, expectations, and values. Techno savvy, demanding, and ambitious, they're bringing with them an entirely new way of doing business. How prepared will Gen X-ers, Baby Boomers, and Traditionalists be to manage them?
"Make Way for Millennials" offers strategies for recruiting, retaining, and motivating this influential new workforce. Companies that are forewarned and forearmed will reap the rewards of the millennial generation's talents and creative and pragmatic approach to the world of work.
VIDEO
Lynne Lancaster Videos
BOOKS
FAQ
How to book Lynne Lancaster?
Our booking agents have successfully helped clients around the world secure talent like Lynne Lancaster for speaking engagements, personal appearances, product endorsements, or corporate entertainment for over 15 years. The team at All American Entertainment represents and listens to the needs of organizations and corporations seeking to hire keynote speakers, celebrities or entertainers. Fill out a booking request form for Lynne Lancaster, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get pricing information and check availability for Lynne Lancaster or any other celebrity of your choice.
How much does it cost to book Lynne Lancaster?
Booking fees for Lynne Lancaster, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event. Speaker fees listed on this website are intended to serve as a guideline only. In some cases, the actual quote may be above or below the stated range. For the most current fee to hire Lynne Lancaster, please fill out the booking request form or call our office at 1.800.698.2536 to speak with an experienced booking agent.
Who is the agent for Lynne Lancaster?
All American Entertainment has successfully secured celebrity talent like Lynne Lancaster for clients worldwide for more than 15 years. As a full-service talent booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Fill out the booking request form or call our office at 1.800.698.2536, and one of our agents will assist you to book Lynne Lancaster for your next private or corporate function.
What is a full-service talent booking agency?
All American Speakers is a "buyers agent" and exclusively represents talent buyers, meeting planners and event professionals, who are looking to secure celebrities and speakers for personal appearances, speaking engagements, corporate entertainment, public relations campaigns, commercials, or endorsements. We do not exclusively represent Lynne Lancaster or claim ourselves as the exclusive booking agency, business manager, publicist, speakers bureau or management for Lynne Lancaster or any other speaker or celebrity on this website. For more information on how we work and what makes us unique, please read the AAE Advantage.
Lynne Lancaster is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Sales and Personal Growth. The estimated speaking fee range to book Lynne Lancaster for live events is $20,000 - $30,000, and for virtual events $10,000 - $20,000. Lynne Lancaster generally travels from Sonoma, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Cheryl Cran, Dr. Jackie Freiberg and Seth Mattison. Contact All American Speakers for ratings, reviews, videos and information on scheduling Lynne Lancaster for an upcoming event.
BOOK LYNNE LANCASTER
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