Leadership means mastering a wide variety of skills. One of them is conflict resolution and this course is designed to help you sharpen your ability to mediate amongst parties in conflict for the sake of the team, the organization, and each individual involved in it. You will gain hands-on expertise and a new perspective on conflict as a valuable opportunity for personal and organizational improvement.
Sometimes we fear or avoid certain conversations in the workplace because some topics are difficult, such as diversity, equity, inclusion, and performance appraisals. This course will teach you how to approach that task with an empathetic, assertive, and positive perspective, for the benefit of the individual, the work team, and the organization as a whole. Moreover, you will strengthen your leadership skills and your communication with your colleagues and staff.
For many years, negotiation has been considered a masculine skill, especially in the business arena. However, women are gaining ground and many of their innate qualities have proven to be useful for improving workplace effectiveness and harmony. Negotiation is not the exception and you can master this skill. Subscribe and find out what you can obtain in your future negotiations with the learning provided by this course.
Do you know how to create a safe environment for high-stake conversations at the workplace? This course will help you develop your leaderships skills for these scenarios where crucial decisions are at stake and where the desires of a variety of stakeholders need to be taken into account. Learn how to find solutions that are acceptable for everyone and increase the productivity of the team, all at once!
Conflict Intelligence Quotient, Conflict IQ, implicit bias, abrasive behavior, discrimination, diversity, equity and inclusion (DEI), anti-bullying, mediation, conflict resolution and de-escalation, discrimination, inter-cultural communication, all applied to the workplace in institutions, government, businesses, and communities.
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