Leadership is at the heart of business success; yet, according to the World Economic Forum, we face a global leadership crisis. In addition, according to the U.S. News & World Report/Harris Poll (November 2023), 78% of Americans believe we’re facing a leadership crisis in corporate America, and 86% say they're largely disappointed by leaders in our society.
Leadership is deceptively simple. Simple doesn’t mean easy. Leadership isn’t theoretical; it’s personal. It involves real people, genuine emotions, and real consequences.
William C. Davis believes that leadership isn’t about power—it’s about people. Loyalty, support, guidance, and empathy aren’t just buzzwords to me; they’re the foundation of how he's led for nearly four decades (with a 90+% retention rate). He's seen business landscapes shift and evolve, and through it all, William stayed true to a simple truth: treat your team right, and the results will follow. You will learn that the basis for leadership success is your ability in:
Leadership is -- and will always be -- about humans.
We’ve all been told that leadership is about strategy, KPIs, and results. And it is. But there is a silent engine running under all of those metrics: Human Emotion. Most of us were taught to leave our feelings at the door. But here’s the truth: your team doesn’t just listen to your words; they 'read' your nervous system. If you’re anxious, they’re anxious. If you’re dismissive, they shut down. Emotional Intelligence isn’t 'soft'—it’s the hardest, most productive skill you will ever master."
Leadership now requires both intellectual and emotional skill and ability.
In addition to what leaders say, teams respond to how leaders show up and present themselves.
Contrary to claims that emotional intelligence is 'soft', it directly influences leadership performance, retention, and trust.
The emotional intelligence skills leaders need to develop begin with self-awareness and self-management, and extend into empathy, listening, relational trust, and the ability to read and respond to emotional context.
At the end of your career, people won't remember your spreadsheets. They will remember how you stood by them when things fell apart. They will remember that you saw them as people, not just 'headcount.' Lead with your head, yes—but don't forget to lead with your heart.
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