Trust AAE Speakers Bureau for Booking Top Professional Speakers. Find a Keynote Speaker Today.
Trust AAE Speakers Bureau for Booking Top Professional Speakers. Find a Keynote Speaker Today.
Tema Frank

Tema Frank

Keynote Speaker: Omnichannel Customer Experience Pioneer; Making life better for customers & staff for 30+ years

Tema Frank Biography

Tema Frank is a customer experience and digital marketing pioneer, who founded the world’s first omnichannel customer service testing company in 2001, with the creation of Web Mystery Shoppers International. Using social media techniques before social media existed she developed a panel of 75,000 website and customer service testers worldwide. She's the author of the recent best-selling book, PeopleShock: The Path To Profits When Customers Rule, which was a finalist for the Best Book Award in Business in 2016, and hosts the Frank Reactions Podcast on Customer Experience. Her clients have included Fortune 500 companies, such as Bank of America and Expedia, as well as governments and non-profits. Tema speaks, teaches and consults internationally in English and French.

Contact a speaker booking agent to check availability on Tema Frank and other top speakers and celebrities.

Tema Frank Speaking Topics

Women's Equality in the Workplace: Why Aren't We There Yet?

We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories. - Why does this matter, to men and women? - What can be done to make workplaces better for women (& men)? - What does the data tell us? Why aren't great-looking policies working?

Leadership and Customer Experience in the Internet Era

  • Does the Internet make leadership more challenging? How?
  • How can community and business leaders use the Internet to improve their workplaces and their communities?
  • What threats does the Internet pose in the hands of unscrupulous leaders?
  • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
  • How can leaders use the Internet to improve communication with employees rather than to impair it?

Customer Service in the Digital Era

Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:

  • What is 360 degree customer experience, and how does it differ from traditional customer service?
  • Where to look to determine if you have a brewing customer experience problem
  • Customer journey & related process mapping
  • How to gather the relevant customer data to help you determine specific change priorities.
  • How to get internal buy-in for making changes
  • Social media planning, monitoring & damage avoidance/control
  • Tools and metrics for monitoring and improving

Tema Frank Videos

Tema Frank Talks About People, on a Technology Panel

How do I book Tema Frank to speak at my event?

Our experienced booking agents have successfully helped clients around the world secure speakers like Tema Frank for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Tema Frank, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Tema Frank or any other speaker of your choice.

How much does it cost to book Tema Frank for a speaking engagement?

Speaking fees for Tema Frank, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fee for a virtual event is $10,000 - $20,000. For the most current speaking fee to hire Tema Frank, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.

What topics does Tema Frank speak about?

Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics such as Business Leadership, Thought Leadership, Disruptive Thinking, Human Resources, Entrepreneurship, Marketing, Corporate Strategy, Travel, Hospitality, Non-Profit & Association, Retail, Diversity, Women, Women's Empowerment, Women in Business, Female Leadership, Authors, Finance, Food & Beverage, Government, Manufacturing, Consulting, Social Media and Business.

Where does Tema Frank travel from?

Tema Frank generally travels from Edmonton, Canada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.

Who is the agent for Tema Frank?

AAE Speakers Bureau has successfully secured keynote speakers like Tema Frank for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Tema Frank for your next private or corporate function.

What is a full-service speaker booking agency?

AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Tema Frank or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.

Why is AAE Speakers Bureau different from other booking agencies?

If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.


Tema Frank is a keynote speaker and industry expert who speaks on a wide range of topics including Business Leadership, Thought Leadership and Disruptive Thinking. The estimated speaking fee range to book Tema Frank for virtual events is $10,000 - $20,000. Please contact us for live event fees. Tema Frank generally travels from Edmonton, Canada and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Harish Shah, R "Ray" Wang and Dr. Jackie Freiberg. Contact All American Speakers for ratings, reviews, videos and information on scheduling Tema Frank for an upcoming event.

Tema Frank Speaking Topics

  • Women's Equality in the Workplace: Why Aren't We There Yet?

    We've been talking about employment equity for some 30 years now, but women remain a minority in senior leadership and are stuck at the bottom of the pay scales in most job categories. - Why does this matter, to men and women? - What can be done to make workplaces better for women (& men)? - What does the data tell us? Why aren't great-looking policies working?

  • Leadership and Customer Experience in the Internet Era

    • Does the Internet make leadership more challenging? How?
    • How can community and business leaders use the Internet to improve their workplaces and their communities?
    • What threats does the Internet pose in the hands of unscrupulous leaders?
    • How can disgruntled employees or ex-employees use the Internet to undermine leadership and how can leaders counteract those threats?
    • How can leaders use the Internet to improve communication with employees rather than to impair it?

  • Customer Service in the Digital Era

    Customer experience is the new competitive battlefield. Unhappy customers can slash your business with a single tweet. Happy ones can lead to stellar success. This hands-on, intensive course covers:

    • What is 360 degree customer experience, and how does it differ from traditional customer service?
    • Where to look to determine if you have a brewing customer experience problem
    • Customer journey & related process mapping
    • How to gather the relevant customer data to help you determine specific change priorities.
    • How to get internal buy-in for making changes
    • Social media planning, monitoring & damage avoidance/control
    • Tools and metrics for monitoring and improving

Tema Frank Videos

Tema Frank Talks About People, on a Technology Panel
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TEMA FRANK

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This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.

All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.