Why do some conversations succeed — while others fail? How does communication work within our brains, our families, our workplaces and our communities? This is a book about what happens inside our minds when we open our mouths and ears — and the surprising and unexpected reasons so much goes right and wrong.
Audiences will learn about CIA officers trying to recruit spies, marriage counsellors helping couples, NASA psychologists hoping to pick astronaut candidates by testing who can ‘hear’ emotions, and how Netflix discussed internal controversies over race. How do supercommunicators do what they do, and what can we learn from them about bridging divides?
With actionable advice, and fascinating stories, this keynote shows why the ability to speak clearly and listen closely — to figure out what is really happening inside our brains as we communicate — can make the difference between life and death.
Why do some conversations succeed — while others fail? How does communication work within our brains, our families, our workplaces and our communities? This is a book about what happens inside our minds when we open our mouths and ears — and the surprising and unexpected reasons so much goes right and wrong.
Audiences will learn about CIA officers trying to recruit spies, marriage counsellors helping couples, NASA psychologists hoping to pick astronaut candidates by testing who can ‘hear’ emotions, and how Netflix discussed internal controversies over race. How do supercommunicators do what they do, and what can we learn from them about bridging divides?
With actionable advice, and fascinating stories, this keynote shows why the ability to speak clearly and listen closely — to figure out what is really happening inside our brains as we communicate — can make the difference between life and death.
Drawing on in-depth research, Charles Duhigg looks at two fundamental approaches to managing others: Decentralizing decision-making and creating commitment cultures based on trust.
By looking at how the FBI used the Toyota Production System to solve a kidnapping case, Duhigg describes what happens when decision-making is transferred to those closest to the problem, with results sure to astound companies from any industry.
Accelerating innovation is a key goal for almost any company. But innovating on a deadline can be torturous — unless you understand how creativity works.
In this fascinating lecture, Charles Duhigg looks at the making of Disney’s Frozen, a film on the brink of collapse until one small shift helped spur a creative breakthrough that led to one of the highest grossing movies in history.
With multiple case studies, Duhigg explains that improving the creative process relies on intellectual middlemen — or ‘idea brokers’ — who help us establish the right creative tensions, see old ideas in new ways, and ensure that the thrill of breakthrough doesn’t blind us to better alternatives.
Charles Duhigg discovered that Target, using Big Data, built a predictive model so precise it could tell when shoppers were pregnant — sometimes, even before their parents knew.
Increasingly, algorithms and data drive business decisions. At the heart of these models is a basic question: why do customers habitually return to certain products and services? And how can companies influence those choices?
Drawing on stories from multiple industries, Duhigg delivers riveting insights into how companies predict and control habits and ultimately know what customers want before they themselves do.
Excellent experience!
Stryder Corp d/b/a Handshake
- May 12 2025
360i - Sep 17 2020
Charles was great, he arrived right on time and was ready to go. He did a great job integrating the participants with his presentation which is exactly what we’d asked him for and had hoped would happen. He was flexible with time, which we appreciated.
360i
- Sep 17 2020
Another great year at our event. Charles was phenomenal, and working with the All-American team was wonderful as always. We will definitely call on you again next year.
Olson
- Aug 02 2016
"My team and I really enjoyed his presentation. He is a phenomenal speaker and was able to captivate the Bloomberg audience. His passion for the topic really translates into the audience and everyone picked up on his enthusiasm. I really like the way the prezi complemented his speaking style. I was a little worried that there might be too much prezi and not enough Charles but I was wrong—it was the perfect balance."
Bloomberg
- Jan 22 2016
If there were a silver bullet for productivity, Charles Duhigg would have discovered it by now. Duhigg spent years researching the science of productivity and ...
My introduction to the science of productivity began in the summer of 2011, when I asked a friend of a friend for a favor. At.
In the race to get things done quickly and easily, productivity app use jumped 125 percent from 2014 to 2015, helping with things like notes and grocery shopping. Charles Duhigg is the author of the new book, "Smarter Faster Better: The Secrets of Being Productive in Life and Business." The Pulitzer Prize-winning New York Times reporter joins “CBS This Morning” to discuss why he believes it takes more than technology and to-do lists to be productive.
Charles Duhigg wants you to turn bad habits into opportunities. The 37-year-old author is creating a buzz in the business world with his book, The Power of ...
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