Terry Hawkins

Terry Hawkins Speaking Topics

• FLIP the PIT of MISERY!

  Flip the Pit, Terry Hawkins' signature keynote, has been witnessed by hundreds of thousands of people globally, and is often described as the best keynote audiences have ever seen - even life changing! In this dynamic and highly interactive keynote, Terry takes audiences on a powerful journey of self-discovery that is often described as life changing. With her natural humour, deep insight, and unforgettable style, she helps people identify the hidden blocks that inhibit performance, confidence, resilience, and results.

  This is not a lightweight feel-good session. Terry delivers practical, long-lasting strategies in a way that is captivating, deeply human, and immediately applicable. Audiences laugh, reflect, learn, and leave with tools they can use long after the event is over.

  If you want a keynote that is disarmingly funny, deeply transformational, memorable, and genuinely impactful, FLIP the PIT! is one your audience will never forget.

  Key Take Outs:

  • Personal Blocks to Performance
  • Giving and Receiving Feedback
  • Personal Integrity
  • The Pit of Misery™
  • 5 Step Process to FLIP the PIT
  • Resilience and Self Regulation

• The MAP of Me!® Why Some People Annoy the Heck Out of Us!

  Why do we instantly connect with some people and feel challenged, frustrated, or even intimidated by others? Why do some conversations flow with ease while others feel clunky, tense, or exhausting?

  In this entertaining and insight-rich presentation, Terry unpacks one of the most powerful foundations of communication and human behaviour - our MAP. Using years of deep research, experience and knowledge, Terry uses her unique and highly entertaining approach to help audiences understand why people think, communicate, react, and connect so differently.

  Audiences leave this session with greater self-awareness, more empathy for others, and practical tools to improve communication, reduce friction, and strengthen team effectiveness.

  • What creates our MAP?
  • Why are we so different and how to manage that
  • Be a detective not a destroyer!
  • Unlock the keys to instant rapport and connection
  • How to spot another's Map?

• LEADERSHIP: A Fish Rots From the HEAD Down!

  The way we think, speak, respond, and show up has a direct effect on the people we lead. So why is it that some leaders rise through challenges while others collapse under pressure, negativity, or uncertainty? Change is never the issue - it is how a leader communicates the change.

  In this high-impact leadership presentation, Terry shows audiences how self-mastery, language, emotional awareness, and personal accountability shape leadership effectiveness. She challenges leaders to stop managing from habit and start leading with intention.

  Participants will learn how to:

  • take responsibility for the tone, culture, and the energy they create
  • use language and phraseology to drive stronger outcomes
  • build trust through emotional and behavioural consistency
  • identify and release the blocks that limit leadership growth

  This is a powerful leadership session that is humorous, insightful, practical, and deeply memorable.

• The Science and Art of Sales – The Intersection of Product and Purpose

  In this highly energizing and results-focused session, Terry brings together the psychology of selling, the emotional power of customer connection, and the practical disciplines that drive stronger sales performance.

  With decades of experience helping organisations lift conversion, service standards, and customer loyalty, Terry shows audiences what really influences buying behaviour and why so many businesses leave opportunities on the table.

  Topics include:

  • why satisfied customers still don’t come back
  • the hidden influences that win or lose the sale
  • emotional connection as the heart of effective selling
  • how personal and team awareness impacts results
  • 2-step formula for rejection
  • Discovery, Objections & Closing
  • WOW-factor strategies that separate you from competitors

  This session leaves people inspired, sharper, and ready to go back to business with renewed vigor and a stronger “service” oriented sales lens.

• RETAIL REVOLUTION

  You would be hard pressed to find anyone globally with Terry’s depth of knowledge and experience in the retail education space. She has been one of the most influential voices in shaping the way retailers learn and impact customer experience, and with a client list that reads like Who’s Who she is second to none when it comes to understanding what is required for successful retail execution.

  With the rapid increase in technology and the frightening decrease in human connection skills, retail needs an upgrade now, more than ever. The fundamentals of human connection, sales excellence, team culture, and customer experience are the determining factor of success in this brutally competitive space.

  Drawing on decades of experience shaping some of the most iconic retail brands in Australia and beyond, Terry challenges audiences to rethink what great retail looks like and what is getting in the way of stronger results.

  Topics include:

  • the biology behind "first impressions" & why most blow it!
  • sales formulas that are quick to learn, and get instant results
  • The shift from "giving service" to "being of service"
  • WOW-factor strategies that elevate the customer experience
  • customer feedback as a performance advantage
  • building culture through personal influence and team standards
  • reducing stress while maintaining performance and connection

  This session is practical, hilarious, energetic, and packed with takeaways that retail teams can apply immediately.