Mark’s keynote will explore the connections between Psychological Safety and Continuous Improvement, using examples from Toyota, KaiNexus, and other companies. Mark will explore how we can assess the current state of Psychological Safety in teams or across a broader organization. He’ll also discuss what leaders can do to help create conditions where employees feel safe enough to speak up about mistakes, problems, and improvement ideas. His latest book is titled The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation.
We all make mistakes, even the most successful people we know. Are people successful because they avoid mistakes or because they make sure to learn from them? Mark Graban thinks it’s the latter based on podcast conversations with corporate CEOs, athletes, entrepreneurs, and entertainers – and former Toyota employees.
Are we willing to admit mistakes to ourselves, let alone our colleagues, employees, or leaders? Do our organizations create a culture where it’s safe to talk about mistakes as a first step toward preventing future mistakes? Can we shift from blaming and shaming to building a culture of continuous improvement?
Successful organizations have learned how to engage everybody in improvement and innovation. That’s easier said than done when leaders and change agents have bad habits, including pushing change on others from the top down or from a position of expertise. Having the “right” solution to a problem or the “right” strategy for an organization means nothing if you can’t get alignment and buy-in from others. In this keynote, Mark Graban shares personal stories and practical strategies for shifting your approach to change, combining proven methods used in multiple industries.
Leaders are often caught between being short on time and having to make accurate assessments of performance. By using simple statistical methods, we can avoid overreacting to every up and down in our performance measures, though, saving time and reducing frustration by not asking for “special cause” explanations for data points that are essentially noise in the system. Mark Graban will share expert tactics for shifting leadership focus from the old standby of drilling into random metrics to instead using data points correctly to systematically improve overall performance for the long term.
As health systems are focusing more on a balanced set of improvement metrics from the front line to the boardroom, it's important that “data-driven” decision making is based on a statistically-valid view of performance metrics. Without the skills and mindsets discussed in this talk, leaders at all levels risk creating waste that's caused by overreacting to every fluctuation in performance. This talk describes a practical methodology for evaluating performance measures that allows organizations to ask the right questions and to focus on improvement in a way that best improves outcomes.
Mistakes are often seen as roadblocks to success, but what if they were actually the stepping stones to growth and innovation? Mark Graban, award-winning author and consultant, tackles this paradigm in his latest book, "The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation."
We are happy to assist you with your interest in booking a speaker or celebrity for your event, your organization, and the type of talent you would like to secure, and an agent will be in touch shortly.
Fill out the form below to or call us at 1-800-698-2536 if need immediate assistance.
We respond to most inquiries within 4 hours. Under special circumstances, it may take up to 24 hours.
This website is a resource for event professionals and strives to provide the most comprehensive catalog of thought leaders and industry experts to consider for speaking engagements. A listing or profile on this website does not imply an agency affiliation or endorsement by the talent.
All American Entertainment (AAE) exclusively represents the interests of talent buyers, and does not claim to be the agency or management for any speaker or artist on this site. AAE is a talent booking agency for paid events only. We do not handle requests for donation of time or media requests for interviews, and cannot provide celebrity contact information.