In the high-pressure and complex setting of healthcare, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Healthcare’s embrace of a new teamwork model has been noticed by people outside the medical world, so doctors are going outside the walls of the hospital to teach manufacturers, business owners, franchisees, customer service representatives and even those in sports and entertainment to do better by shifting the culture from “me” to “we.”
Based on his latest book and drawing on groundbreaking research and examples from around the world, Dr. Goldman shows the audience how a team approach to medicine can improve customer service and help women break the glass ceiling. It can solidify the provision of social services to troubled youth, and boost the efficiency and safety of the military and critical industrial complexes like nuclear power plants. It can even make professional sports teams perform better.
The pandemic has put the healthcare system under extreme stress. Postponed surgeries will be challenging to reschedule. The burden of untreated or under-treated cancer, heart disease and mental health conditions is likely to be with us for years to come. But even now, during COVID19, the healthcare system has begun to transform itself in ways until recently not thought possible. As a front line ED physician and medical broadcaster, Dr. Brian Goldman has seen this up close.
In this presentation, he will share examples of disruptive innovation for the better that have taken place during the pandemic as well as those yet to come.
Twenty-first century healthcare uses cutting-edge technology, while record-keeping and information technology are primitive. Medical professionals often handwrite their notes and require patients to use a phone to book appointments. Can disruptive innovation modernize our healthcare system? Dr. Goldman argues that there is a need for a shake-up in healthcare computing, providing examples of apps that are both improving patient care and saving health professionals time. By having patients and healthcare providers use their mobile devices, we can reduce unnecessary wait times and optimize processes.
Key Takeaways:
Powerful and engaging, this presentation takes audiences away from the theatre of medicine and into the world at large, investigating why kindness is essential to our well-being. Dr. Goldman shares personal anecdotes from his quest to expand his own sense of empathy, as discussed in his recent book. Audiences will also hear some captivating and moving stories from around the planet, showing the secrets to success of the most empathic people alive.
In order to make healthcare safer for patients, it’s critical to have more whistleblowers. Some people regard Edward Snowden as a hero for exposing government wrongdoing, while others believe he is threatening national security. Surprisingly, whistleblowers are quite unusual in healthcare. Using excerpts of interviews from his radio program White Coat, Black Art, Dr. Goldman explores the need for whistleblowers in the sector and examines why there are so few of them. He cites examples of hospital whistleblowers and what happened to them when they spoke up. He points to the United Kingdom as a shining example of a country that is making healthcare safer by turning whistleblowing into a virtue. This could be a powerful model for health systems in North America.
Grande Prairie Regional Hospital Foundation - Jun 12 2024
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