Blake Morgan
Keynote Speaker: Customer Experience Futurist, Bestselling Author & Host of "The Modern Customer" Podcast
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Blake Morgan Biography
Blake Morgan is a customer experience futurist and the author of three books on customer experience, including her latest, "The 8 Laws of Customer-Focused Leadership: New Rules for Building Business Around Today’s Customer." She was dubbed “The Queen of CX” by Meta and named one of top 40 female keynote speakers by Real Leaders magazine.
Morgan is the host of The Modern Customer Podcast, a LinkedIn Top Voice, and a LinkedIn Learning instructor whose courses have reached thousands of professionals. She regularly contributes to Forbes and serves as a guest lecturer at Columbia University and the University of California, San Diego. She’s also adjunct faculty for Rutgers’ executive education MBA program.
Morgan has worked with leading brands including Amazon, Home Depot, Marriott, Coca-Cola, AT&T, and the Federal Reserve Bank. She lives in Southern California with her husband, their two children, and two dogs.
Contact a speaker booking agent to check availability on Blake Morgan and other top speakers and celebrities.
Blake Morgan Speaking Topics
One thing is clear: customers are more fickle than ever, and loyalty to any one brand is fading. At the same time, many well-intentioned companies are still falling short of customer expectations—despite having everything they need to succeed.
Customer experience has changed. New technologies, shifting values, generational demands, economic uncertainty, and the speed of innovation are redefining what customers expect. So how do you stay customer-focused in the face of all this?
CX futurist Blake Morgan shares eight new laws that today’s most successful companies follow. Backed by cutting-edge research and insights from top industry leaders, this book is a guide to putting the customer first—every single day.
Customer experience is a decision leaders must make every day, and this book shows you how:
- Create a customer experience mindset.
- eXceed longterm profit expectations by giving up short term profits.
- Lay out your customer experience strategy creation and stick to it.
- Embark on your 90 day get started plan.
- Anticipate the future by being a customer experience futurist.
- Don’t forget that employees are customers too.
- Evaluate success and measure what can be measured.
- Reaffirm the priority -- keep CX front and center.
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader.
In this speech, CX expert and bestselling author Blake Morgan walks you through her WAYS framework—a practical guide for turning customer experience into an everyday business decision.
Join this session to hear real-world examples and clear action items for each step in the framework. No matter where you are in your customer experience journey, this keynote will help you move forward, connect with today’s customers, and stand out from the competition.
AI is everywhere, yet most customer experiences still fall flat. In this keynote, Blake Morgan reveals how AI can move beyond automation to create meaningful, emotional moments at scale. She shares real-world stories from brands like United Airlines, Canva, and Replicant to show what’s possible when AI is designed with empathy and purpose.
This keynote is built for customer experience leaders, digital strategists, employee experience teams, and innovation executives looking to use AI more intentionally.
Core message: The best AI experiences don’t feel artificial. They feel unforgettable.
Blake Morgan Videos
The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
How do I book Blake Morgan to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Blake Morgan for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Blake Morgan, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Blake Morgan or any other speaker of your choice.
How much does it cost to book Blake Morgan for a speaking engagement?
Speaking fees for Blake Morgan, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Blake Morgan are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Blake Morgan, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Blake Morgan speak about?
Blake Morgan is a keynote speaker and industry expert who speaks on a wide range of topics such as Business Consulting, Customer Experience, Futurism, Author, Marketing, Artificial Intelligence, Technology, Female Leadership, Women in Business and Podcast Host.
Where does Blake Morgan travel from?
Blake Morgan generally travels from Los Angeles, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Blake Morgan?
AAE Speakers Bureau has successfully secured keynote speakers like Blake Morgan for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Blake Morgan for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Blake Morgan or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Blake Morgan is a keynote speaker and industry expert who speaks on a wide range of topics including Business Consulting, Customer Experience and Futurism. The estimated speaking fee range to book Blake Morgan for live events is $30,000 - $50,000, and for virtual events $20,000 - $30,000. Blake Morgan generally travels from Los Angeles, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Erik Qualman, Dan Gingiss and Jay Baer. Contact All American Speakers for ratings, reviews, videos and information on scheduling Blake Morgan for an upcoming event.
SPEAKING TOPICS
Blake Morgan Speaking Topics
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The 8 Laws of Customer-Centric Leadership
One thing is clear: customers are more fickle than ever, and loyalty to any one brand is fading. At the same time, many well-intentioned companies are still falling short of customer expectations—despite having everything they need to succeed.
Customer experience has changed. New technologies, shifting values, generational demands, economic uncertainty, and the speed of innovation are redefining what customers expect. So how do you stay customer-focused in the face of all this?
CX futurist Blake Morgan shares eight new laws that today’s most successful companies follow. Backed by cutting-edge research and insights from top industry leaders, this book is a guide to putting the customer first—every single day.
Customer experience is a decision leaders must make every day, and this book shows you how:
- Create a customer experience mindset.
- eXceed longterm profit expectations by giving up short term profits.
- Lay out your customer experience strategy creation and stick to it.
- Embark on your 90 day get started plan.
- Anticipate the future by being a customer experience futurist.
- Don’t forget that employees are customers too.
- Evaluate success and measure what can be measured.
- Reaffirm the priority -- keep CX front and center.
Learn the laws, see how the best companies apply them, and build them into your organization to become a transformational customer experience leader.
-
4 Ways To Make Customer Experience A Decision
In this speech, CX expert and bestselling author Blake Morgan walks you through her WAYS framework—a practical guide for turning customer experience into an everyday business decision.
Join this session to hear real-world examples and clear action items for each step in the framework. No matter where you are in your customer experience journey, this keynote will help you move forward, connect with today’s customers, and stand out from the competition.
-
Designing AI Experiences That Customers Remember
AI is everywhere, yet most customer experiences still fall flat. In this keynote, Blake Morgan reveals how AI can move beyond automation to create meaningful, emotional moments at scale. She shares real-world stories from brands like United Airlines, Canva, and Replicant to show what’s possible when AI is designed with empathy and purpose.
This keynote is built for customer experience leaders, digital strategists, employee experience teams, and innovation executives looking to use AI more intentionally.
Core message: The best AI experiences don’t feel artificial. They feel unforgettable.
VIDEO
Blake Morgan Videos
BOOKS
The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences
NEWS
Blake Morgan News
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6 Things Customer-Centric Companies Do Differently
Aug 2, 2021 ... Blake Morgan is a customer experience futurist, keynote speaker and the author of the bestselling book The Customer Of The Future.
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5 Ways To Build A Personal Brand While Working Full-Time - Forbes
Or, you can log in or sign up using Forbes. Connect ... Blake Morgan Contributor. I write about ... Opinions expressed by Forbes Contributors are their own.
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5 Tips To Make Your Customer Experience Millennial Friendly ...
Blake Morgan Contributor. I write about ... 5 Tips To Make Your Customer Experience Millennial Friendly. Comment ... For example 73% of millennials 18- 24 say that “valuing my time” is the most important thing in providing good customer service. ... Let me tell you Walmart is WAY behind the curve, and it's going to kill them.
FAQS
-
How do I book Blake Morgan to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Blake Morgan for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Blake Morgan, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Blake Morgan or any other speaker of your choice. -
How much does it cost to book Blake Morgan for a speaking engagement?
Speaking fees for Blake Morgan, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Blake Morgan are $30,000 - $50,000 for live events and $20,000 - $30,000 for virtual events. For the most current speaking fee to hire Blake Morgan, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent. -
What topics does Blake Morgan speak about?
Blake Morgan is a keynote speaker and industry expert who speaks on a wide range of topics such as Business Consulting, Customer Experience, Futurism, Author, Marketing, Artificial Intelligence, Technology, Female Leadership, Women in Business and Podcast Host. -
Where does Blake Morgan travel from?
Blake Morgan generally travels from Los Angeles, CA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. -
Who is the agent for Blake Morgan?
AAE Speakers Bureau has successfully secured keynote speakers like Blake Morgan for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Blake Morgan for your next private or corporate function. -
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Blake Morgan or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us. -
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
LISTS
BOOK BLAKE MORGAN
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