Chip Bell
Keynote Speaker: Customer-Focused Strategy Expert & Author
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Chip Bell Biography
Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom line and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his powerful keynote. Always customer-centered, Bell customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges. Global Gurus in 2021, for the seventh year in a row, ranked him in the top ten keynote speakers in the world on customer service, twice #1.
A world-renowned authority on customer loyalty and service innovation, he has written over 1000 blogs and articles for business journals and major blog sites. He has appeared live on CNN, CNBC, Fox Business, Bloomberg TV, ABC, NPR, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. Dr. Bell is author of nine national and international best-selling books including: Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Take Their Breath Away; Kaleidoscope; Sprinkles and Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His newest book Inside Your Customer’s Imagination released Fall, 2020 won a 2021 Axiom Business Book Award. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, IHG, Morgan Stanley, Four Seasons Hotels, and Southwest Airlines.
Contact a speaker booking agent to check availability on Chip Bell and other top speakers and celebrities.
Chip Bell Speaking Topics
Distinctive service in the professional or B2B world can be vastly different than the approach used by a retailer to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise like law or accounting, the path to success has become a long-term, profitable relationship, not just a glitzy experience. Research convincingly demonstrates it is the depth of the relationship, not just the quality of the product or expertise, which retains the relationship. Based on his international best-selling book Customers as Partners, Bell’s insightful, fresh program provides audiences with compelling, yet practical tools, tips and techniques for building profitable relationships that last.
If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. A similar investment in the S&P 500 would net you only about $150 over ten years. Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune Magazine's “100 Best Companies to Work For.” Chip Bell has worked with many of the most customer-centric operations--Ritz-Carlton Hotels, USAA, AMEX, Marriott, True Value, Harley-Davidson--and shares secrets of what makes them successful. This provocative and powerful keynote can be tailored for first-line supervisors to senior executives. It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.
Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling books, Kaleidoscope and Sprinkles, this lively, provocative session draws on his more than 25 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining service innovation strategies. Attendees leave with countless cutting-edge techniques for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their practices and ingenuity to their culture.
Chip Bell Videos
Managers as Mentors: Building Partnerships for Learning
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Havana Daydreamin' (Jake Sullivan Novels)
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Bk Business)
Take Their Breath Away: How Imaginative Service Creates Devoted Customers
How do I book Chip Bell to speak at my event?
Our experienced booking agents have successfully helped clients around the world secure speakers like Chip Bell for speaking engagements, personal appearances, product endorsements, or corporate entertainment since 2002. Click the Check Schedule button above and complete the form on this page to check availability for Chip Bell, or call our office at 1.800.698.2536 to discuss your upcoming event. One of our experienced agents will be happy to help you get speaking fee information and check availability for Chip Bell or any other speaker of your choice.
How much does it cost to book Chip Bell for a speaking engagement?
Speaking fees for Chip Bell, or any other speakers and celebrities, are determined based on a number of factors and may change without notice. The estimated fees to book Chip Bell are $10,000 - $20,000 for live events and Below $10,000 for virtual events. For the most current speaking fee to hire Chip Bell, click the Check Schedule button above and complete the form on this page, or call our office at 1.800.698.2536 to speak directly with an experienced booking agent.
What topics does Chip Bell speak about?
Chip Bell is a keynote speaker and industry expert who speaks on a wide range of topics such as Business, Innovation, Customer Service, Business Growth, Strategic Leadership, Authors, Business Ethics, Marketing, Retail, Creativity, Human Resources, Business Leadership, Communication, Sales, Leadership, Motivational and Consulting.
Where does Chip Bell travel from?
Chip Bell generally travels from Greensboro, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances.
Who is the agent for Chip Bell?
AAE Speakers Bureau has successfully secured keynote speakers like Chip Bell for clients worldwide since 2002. As a full-service speaker booking agency, we have access to virtually any speaker or celebrity in the world. Our agents are happy and able to submit an offer to the speaker or celebrity of your choice, letting you benefit from our reputation and long-standing relationships in the industry. Please click the Check Schedule button above and complete the form on this page including the details of your event, or call our office at 1.800.698.2536, and one of our agents will assist you to book Chip Bell for your next private or corporate function.
What is a full-service speaker booking agency?
AAE Speakers Bureau is a full-service speaker booking agency, meaning we can completely manage the speaker’s or celebrity’s engagement with your organization from the time of booking your speaker through the event’s completion. We provide all of the services you need to host Chip Bell or any other speaker of your choice, including offer negotiation, contractual assistance, accounting and billing, and event speaker travel and logistics services. When you book a speaker with us, we manage the process of hosting a speaker for you as an extension of your team. Our goal is to give our clients peace of mind and a best-in-class service experience when booking a speaker with us.
Why is AAE Speakers Bureau different from other booking agencies?
If you’re looking for the best speaker recommendations, paired with a top-notch customer service experience, you’re in the right place. At AAE Speakers Bureau, we exclusively represent the interests of our clients - professional organizations, companies, universities, and associations. We intentionally do not represent the speakers we feature or book. That is so we can present our clients with the broadest and best performing set of speaker options in the market today, and we can make these recommendations without any obligation to promote a specific speaker over another. This is why when our agents suggest a speaker for your event, you can be assured that they are of the highest quality with a history of proven success with our other clients.
Chip Bell is a keynote speaker and industry expert who speaks on a wide range of topics including Business, Innovation and Customer Service. The estimated speaking fee range to book Chip Bell for live events is $10,000 - $20,000, and for virtual events Below $10,000. Chip Bell generally travels from Greensboro, GA, USA and can be booked for (private) corporate events, personal appearances, keynote speeches, or other performances. Similar motivational celebrity speakers are Don Peppers, Dr. Jackie Freiberg and Tim Sanders. Contact All American Speakers for ratings, reviews, videos and information on scheduling Chip Bell for an upcoming event.
SPEAKING TOPICS
Chip Bell Speaking Topics
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Customers as Partners: Building Profitable Professional Relationships That Last
Distinctive service in the professional or B2B world can be vastly different than the approach used by a retailer to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise like law or accounting, the path to success has become a long-term, profitable relationship, not just a glitzy experience. Research convincingly demonstrates it is the depth of the relationship, not just the quality of the product or expertise, which retains the relationship. Based on his international best-selling book Customers as Partners, Bell’s insightful, fresh program provides audiences with compelling, yet practical tools, tips and techniques for building profitable relationships that last.
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Leading a Customer-Centric Operation
If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. A similar investment in the S&P 500 would net you only about $150 over ten years. Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune Magazine's “100 Best Companies to Work For.” Chip Bell has worked with many of the most customer-centric operations--Ritz-Carlton Hotels, USAA, AMEX, Marriott, True Value, Harley-Davidson--and shares secrets of what makes them successful. This provocative and powerful keynote can be tailored for first-line supervisors to senior executives. It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.
-
Innovative Service: Strategies for Creating Growth and Bottom-Line Impact
Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling books, Kaleidoscope and Sprinkles, this lively, provocative session draws on his more than 25 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining service innovation strategies. Attendees leave with countless cutting-edge techniques for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their practices and ingenuity to their culture.
VIDEO
Chip Bell Videos
BOOKS
Managers as Mentors: Building Partnerships for Learning
Managing Knock Your Socks Off Service (Knock Your Socks Off Series)
Havana Daydreamin' (Jake Sullivan Novels)
Wired and Dangerous: How Your Customers Have Changed and What to Do About It (Bk Business)
Take Their Breath Away: How Imaginative Service Creates Devoted Customers
NEWS
Chip Bell News
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Expert Chip Bell Reveals Secrets to Getting Really Great Customer ...
Bell, a customer loyalty consultant, renowned keynote speaker and author of several national bestselling books on customer loyalty, offers proven tips for getting ...
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Interviewing Chip Bell: The 9 1/2 Principles of Innovative Service ...
Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical. Among the mind-numbing, eye-glazing, sleep-inducing ...
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